Remove Customer Experience Remove Insurance Remove Marketing Remove Retail
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Focus on customer experience to stand out from your retail banking competitors

OpenText Information Management

Conventional marketing wisdom dictates that acquisition is where you focus all your efforts. After all, you need new customers to sell to! That’s definitely true in the retail banking sector. However, when that’s what everyone else in your industry is doing, there’s a lot less room to stand out.

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How chatbots can provide a better customer experience

IBM Big Data Hub

However, with some support teams handling thousands of calls from customers daily, meeting these needs in real-time has become increasingly challenging. That raises the question, how can business owners keep all customers satisfied with their customer experience? 
 How do customer service chatbots work?

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Effective customer information management builds better digital experiences

OpenText Information Management

Delivering excellent digital customer experiences has become a defining factor for financial services organizations today. The Financial Brand suggests that banks with customer-centric cultures are 60% more profitable than others. Why is that?

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How IBM and AWS are partnering to deliver the promise of AI for business

IBM Big Data Hub

The global AI market is projected to grow to USD 190 billion by 2025, increasing at a compound annual growth rate (CAGR) of 36.62% from 2022, according to Markets and Markets. One of the largest children clothing retailer in the US utilizes this solution to streamline its complex supply chain.

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State of the Global Capture & IDP Market

Info Source

Business use cases that involve unstructured inputs are increasingly addressed by RPA vendors, which is leading to a convergence of the traditional Capture and the Capture-related part of the RPA market. In the 5-year forecast period, Infosource expects the Capture & IDP market to grow to almost 8.5 Billion US$ in 2026.

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The most valuable AI use cases for business

IBM Big Data Hub

There’s no need to make customers wait for the answers to frequently asked questions (FAQs) or to take the next step to purchase. And digital customer service agents can boost customer satisfaction by offering advice and guidance to customer service agents.

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Data Innovator Spotlight - Interview with Charles Joseph, DataZed

Reltio

1-2 Previous Roles & Companies: Worked as a consultant with general insurers, Lloyd’s market firms, brokers and reinsurers, including Beazley Group and RSA. Summary: Charles specializes in data governance, data quality and data strategy for the insurance industry. What attracted you to the insurance industry?