IBM Big Data Hub

APRIL 25, 2024

An early case study of BPR was Ford Motor Company, which successfully implemented reengineering efforts in the 1990s to streamline its manufacturing processes and improve competitiveness. Now, Finance of America is primed to deliver enhanced services—such as debt advisory—that will help promote lifetime customer loyalty.

Analytics 61

Analytics Communications Marketing Manufacturing 61

Thales Cloud Protection & Licensing

MARCH 23, 2023

Forrester interviewed Thales customers to evaluate costs, benefits, and risks of the platform. Prior to implementing Sentinel, most interviewees tried developing an in-house solution to expand sales with machine learning (ML) capabilities, new licensing packaging options, and SaaS deployment. Why Not Go In-House? CX improved.

Sales 71

Sales Customer Experience Marketing Manufacturing 71

Thales Cloud Protection & Licensing

JANUARY 18, 2022

Create SaaS-like customer experience from on-premises software. Customer self service. The result is a customer experience that users are familiar with from SaaS software. An increasing number of companies are debating the merits of keeping customers compliant vs. creating an unbeatable customer experience.

Customer Experience 93

Customer Experience Cloud Access Compliance 93

Thales Cloud Protection & Licensing

JANUARY 18, 2022

Create SaaS-like customer experience from on-premises software. Customer self service. The result is a customer experience that users are familiar with from SaaS software. An increasing number of companies are debating the merits of keeping customers compliant vs. creating an unbeatable customer experience.

Customer Experience 79

Customer Experience Cloud Access Compliance 79

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Case studies are proof of successful client relations and a verifiable product or service. They persuade buyers by highlighting your customers' experiences with your company and its solution.

Sales

Reltio

JUNE 22, 2023

The company needed to ensure that critical customer attributes and relationships were complete, consistent, and accurate so they could understand the customer journey and support key business functions. The sales platforming capabilities provided by Reltio have played a crucial role in streamlining sales operations for Schneider.

MDM 52

MDM Sales Customer Experience Artificial Intelligence 52

Reltio

JUNE 22, 2020

Therefore, they use connected customer 360 profiles to power connected, hyper-personalized experiences across digital and human interactions. According to Forrester , by 2023, digital will impact 58% of total US retail sales — that is, sales for which customers do at least some part of their shopping journey via a digital touchpoint.

Retail 78

Retail MDM Customer Experience Analytics 78