IBM Big Data Hub

OCTOBER 30, 2023

In today’s digital age where data stands as a prized asset, generative AI serves as the transformative tool to mine its potential. Join us at re:Invent 2023 The post How IBM and AWS are partnering to deliver the promise of AI for business appeared first on IBM Blog.

Analytics 86

Analytics Retail Cloud Insurance 86

CGI

MAY 16, 2018

Digital connectedness dominates the customer experience. As digital customers, we use devices, functioning in a myriad of ways to research, shop and purchase basic necessities, including consumer healthcare products like sunscreen, vitamins and toothpaste. Blog moderation guidelines and term of use. Add new comment.

Customer Experience 40

Customer Experience Big data Mining Analytics 40

IBM Big Data Hub

DECEMBER 14, 2022

AI and machine learning enable more self-service answers and actions and help route customers who need live agent support to the right place – continuously analyzing customer interactions to improve response. Ultimately, improved resolution rates mean better customer experiences and improved brand reputation.

Customer Experience 86

Customer Experience Mining Retail Analytics 86

IBM Big Data Hub

SEPTEMBER 20, 2022

Just like IBM’s other clients, ESPN is operating in a highly competitive market, and requires constant innovation to improve the customer experience. The post Eli Manning and the power of AI in ESPN fantasy football appeared first on Journey to AI Blog. The second reason is more self-serving.

Artificial Intelligence 52

Artificial Intelligence Customer Experience Mining Analytics 52

erwin

AUGUST 6, 2020

With your employees connected and armed with data that paints a clear picture of the business, your organization is better prepared to turn its attention to whatever your strategic priority may be – i.e. digital transformation, customer experience, or withstanding this current (or future) crisis. So, what is data literacy?

Government 135

Government Digital transformation Customer Experience Mining 135

Bill Schmarzo - Dell EMC

FEBRUARY 14, 2018

However this infatuation with following the money can actually lead organizations astray, and make the vulnerable to disruption and disintermediation from more nimble, more customer-focused organizations. Customer experiences are unsatisfactory. Customer outcomes are questionable, or are downright wrong.

Artificial Intelligence 102

Artificial Intelligence Analytics Customer Experience Big data 102

Rocket Software

OCTOBER 2, 2020

Having a 20 or 30 or even 50-plus-year-old platform (in the case of some mainframe programs) handling the basic data transactions doesn’t preclude you from delivering innovative new customer experiences or mining your data for insights to optimize your operations. And it’s flexible, reliable, and innovative.

Customer Experience 85

Customer Experience Mining Cloud IT 85

IBM Big Data Hub

NOVEMBER 30, 2022

AI and machine learning enable more self-service answers and actions and help route customers who need live agent support to the right place – continuously analyzing customer interactions to improve response. Ultimately, improved resolution rates mean better customer experiences and improved brand reputation.

Customer Experience 52

Customer Experience Mining Retail Analytics 52

erwin

JUNE 11, 2020

With tools such as Artificial Intelligence, Machine Learning, and Data Mining, businesses and organizations can collate and analyze large amounts of data reliably and more efficiently. Enhance customer experience. Businesses are also able to use such information to provide customers with user-centric customer experience.

Analytics 103

Analytics Blockchain Artificial Intelligence Big data 103

IBM Big Data Hub

NOVEMBER 24, 2023

skills and infrastructure) Duplicative capabilities (including data) resulting in duplication of business rules and the like give rise to inconsistent customer experience. The post Application modernization overview appeared first on IBM Blog.

Cloud 100

Cloud Customer Experience Mining Marketing 100

CGI

JANUARY 9, 2014

The interesting challenge is to treat each of your many and varied customers as an individual—to make the connection personal. Respected analysts like Ovum have identified Customer Experience Management as a maturing trend, but one that many organisations have yet to embrace fully. The Essence of Fresh Conversation.

Customer Experience 40

Customer Experience Mining Marketing IT 40

Bill Schmarzo - Dell EMC

FEBRUARY 14, 2018

However this infatuation with following the money can actually lead organizations astray, and make the vulnerable to disruption and disintermediation from more nimble, more customer-focused organizations. Customer experiences are unsatisfactory. Customer outcomes are questionable, or are downright wrong.

Analytics 40

Analytics Artificial Intelligence Customer Experience Big data 40

IBM Big Data Hub

APRIL 26, 2024

This means that enterprises looking to mine information from their private or proprietary business data cannot use LLMs out of the box. In the case of telcos, for example, some of the common use cases are AI assistants in contact centers, personalized offers in service delivery and AI-powered chatbots for enhanced customer experience.

Cloud 85

Cloud Customer Experience Manufacturing Mining 85

ARMA International

SEPTEMBER 13, 2021

Marketing teams can create and share marketing content such as online blog posts, white papers, e-books, or short videos that can be posted on social media platforms and targeted towards various audiences. Customer Data Platforms (CDP). Digital Experience Platforms (DXP). Data Analytics.

Digital transformation 59

Digital transformation Blockchain IT Computer and Electronics 59

CGI

FEBRUARY 23, 2016

What are the touch points – the sequences people go through that make up the total lifecycle of a customer? Customer experience. and once you know that , how can you make sure that your brand strategy and your physical experience aligns with the brand you promise in your marketing? Add new comment.

Manufacturing 40

Manufacturing Digital transformation Customer Experience Mining 40

IBM Big Data Hub

APRIL 4, 2024

Notifications can be generated to update customers about the status of their requests. This reduces response times and improves customer experience by making service more consistent. The state used IBM Process Mining to map out its current workflow and track the progress of the SAP SRM system integration.

Compliance 60

Compliance Mining Risk Marketing 60

Reltio

AUGUST 5, 2021

Data matching is described in this blog by Henrik Liliendahl as follows: “Data matching is about establishing a link between data elements and entities that do not have the same value, but are referring to the same real-world construct. This has long been an issue in the world of Machine Learning.

MDM 52

MDM Customer Experience Digital transformation Mining 52

CGI

OCTOBER 31, 2018

This series of blog posts builds on the 2018 CGI Client Global Insights, providing insights into how utilities are making progress toward digital transformation. Utilities identify improving the customer experience as a top business priority (88%) and see data as a digital lever for personalized customer engagements.

Energy and Utilities 40

Energy and Utilities Analytics Digital transformation Customer Experience 40

IBM Big Data Hub

JULY 24, 2023

ITOA uses data mining and big data principles to analyze noisy data sets within the system and creates a framework that uses those meaningful insights to make the entire system run smoother. Enhanced customer experience: Customers have high expectations that the services and products they purchase work when they want them.

Analytics 59

Analytics IT Big data Cloud 59

ARMA International

SEPTEMBER 22, 2021

Customer Experience (CX). In the age of DT, organizations must ensure memorable experiences for their customers. They must look at the value of experiences across a range of products and services to increase brand recognition, customer loyalty, market share, business performance, and more.

Digital transformation 52

Digital transformation Content services IT e-Discovery 52

IBM Big Data Hub

SEPTEMBER 11, 2023

Forrester’s 2022 Total Economic Impact Report for Data Management highlights the impact Db2 and the IBM data management portfolio is having for customers: Return on investment (ROI) of 241% and payback <6 months. This helps remove unnecessary network and infrastructure latencies and reduce cost and security vulnerabilities.

Analytics 91

Analytics Cloud IoT Paper 91