IBM Big Data Hub

APRIL 8, 2024

This ensures a modern customer experience. Gartner has estimated that 80% of organizations fail to scale digital businesses because of outdated governance processes. Data is an asset, but to provide value, it must be organized, standardized and governed.

Government 61

Government Sales Customer Experience Compliance 61

IBM Big Data Hub

NOVEMBER 14, 2023

IBM received the highest scores among all vendors in the Market presence category and the highest ranked scores in AI-led process transformation tools, tooling for process automation and among the highest scores in the ability to meet and govern use cases criteria in the Current offering category.

Cloud 118

Cloud Customer Experience Marketing Government 118

OpenText Information Management

MAY 2, 2024

It fuels our decision-making, helps us enhance customer experiences, and drives innovation. For large Fortune 500 companies, I’ve found it’s vital to apply an additional layer of governance and integration on top of solutions like Teams. Today’s businesses run on data. However, all this data has a big downside: content sprawl.

57

57

OpenText Information Management

APRIL 2, 2019

Governments are drowning in data. Globally, artificial … The post Global governments have their eye on Artificial Intelligence appeared first on OpenText Blogs. The problem is selecting the relevant information, deriving meaningful insights from it, and using those insights to guide decision-making.

Artificial Intelligence 68

Artificial Intelligence Government Customer Experience Digital transformation 68

OpenText Information Management

NOVEMBER 13, 2017

There has been a great deal written about Citizen-centric government and the role of personalization in service delivery. Pretty much everyone agrees it requires a fundamental change to the delivery model for government agencies – from delivering services to citizens, to engaging them in the creation and consumption of those services.

Government 75

Government Customer Experience IT 75

IBM Big Data Hub

DECEMBER 14, 2023

There has been a lot of recent discussion around the business value of environmental, social and governance (ESG) reporting, and the degree to which it relates to financial performance and other measures of business value.

Customer Experience 74

Customer Experience Marketing Government IT 74

IBM Big Data Hub

MAY 31, 2023

In this blog post, we will look at the frequently overlooked phenomenon of connected products and how enterprises are using them to their advantage. One might argue that connected products are just a manifestation of an edge computing use case specifically related to the domain of customer experience (CX).

Manufacturing 98

Manufacturing Cloud Customer Experience Analytics 98

IBM Big Data Hub

SEPTEMBER 11, 2023

We are in the midst of an AI revolution where organizations are seeking to leverage data for business transformation and harness generative AI and foundation models to boost productivity, innovate, enhance customer experiences, and gain a competitive edge. Netezza SaaS: Transitioning to the cloud has never been easier.

Customer Experience 114

Customer Experience Cloud Data migration Digital transformation 114

OpenText Information Management

JANUARY 5, 2023

As we move into 2023, FSIs will need to focus their increasing IT spend and direct their attention to delivering on the total experience for their customers and employees and on environmental, social and governance initiatives … The post Top predictions for financial services in 2023 appeared first on OpenText Blogs.

Financial Services 103

Financial Services Government Customer Experience Content services 103

erwin

OCTOBER 16, 2020

Without automation and the development of a governed data pipeline, you’ll never have enough data scientists in the front office to put the data to work. What processes should governance use? Parts of this blog are excerpted from my keynote on day No. Subscribe to the erwin Expert Blog. Where is the data?

Artificial Intelligence 145

Artificial Intelligence Analytics Digital transformation Customer Experience 145

OpenText Information Management

JANUARY 5, 2023

In the past year, governments have made strides towards improving citizen experience while ensuring security. In the year ahead, governments will focus on implementing technology that can help them improve citizen experience, be … The post 6 predictions for the public sector industry in 2023 appeared first on OpenText Blogs.

Government 76

Government Security Customer Experience IoT 76

erwin

SEPTEMBER 10, 2020

Not Documenting End-to-End Data Lineage Is Risky Busines – Understanding your data’s origins is key to successful data governance. In a previous blog , I explained that data lineage is basically the history of data, including a data set’s origin, characteristics, quality and movement over time. Privacy and Compliance Challenges.

Digital transformation 131

Digital transformation Metadata Government Compliance 131

OpenText Information Management

JANUARY 31, 2022

Many EU government agencies have invested substantially in cloud computing initiatives to boost the adoption of cloud solutions. The rising demand to personalize customer interactions with customer data has driven the demand for SaaS solutions, further enticing enterprises to move to the cloud. The Europe Cloud Computing Market?

Compliance 117

Compliance Cloud Marketing Government 117

erwin

JUNE 14, 2019

The following three examples highlight the extent to which digital transformation is reshaping the nature of business and government and how we – as a society – interact with the world. Four main areas in retail demonstrate digital transformation, with a healthy data governance initiative driving them all. Data can tell you.

Digital transformation 111

Digital transformation Retail Government Customer Experience 111

OpenText Information Management

MARCH 25, 2021

The COVID-19 pandemic highlighted the importance of a consistent, personalized and resilient digital citizen experience. Join me at this year’s OpenText™ World Europe to hear from government agencies … The post Delivering outstanding citizen experience in a post-COVID world appeared first on OpenText Blogs.

Digital transformation 117

Digital transformation Government Customer Experience 117

IBM Big Data Hub

MAY 18, 2023

“What these enterprises need,” the report states, “is a platform that can simultaneously enable them to harness the power of AI while enhancing and governing it with well-proven and trusted human business expertise.”

Data science 95

Data science Customer Experience Marketing Cloud 95

The Last Watchdog

MARCH 8, 2023

Related: It’s all about attack surface management APIs help digital transformation by enabling faster and more efficient business processes, improving customer experience, and providing new ways to interact with your business. Continually reviewing your API security is a best practice for good governance.

Digital transformation 200

Digital transformation Security Data breaches Customer Experience 200

erwin

AUGUST 6, 2020

With your employees connected and armed with data that paints a clear picture of the business, your organization is better prepared to turn its attention to whatever your strategic priority may be – i.e. digital transformation, customer experience, or withstanding this current (or future) crisis. So, what is data literacy?

Government 135

Government Digital transformation Customer Experience Mining 135

Reltio

FEBRUARY 12, 2019

If connected and personalized customer experience is your immediate goal, and if you want to know everything about achieving it, look no further. The master data management platforms are evolving to meet the needs of the digital economy.

MDM 53

MDM Customer Experience Digital transformation Analytics 53

OpenText Information Management

MARCH 26, 2020

Around the world, constituents expect a digital experience that allows them to interact, engage and transact with their government anytime, anywhere on any device. A recent survey of 5,000 citizens from multiple countries found that 67% of respondents want governments to make it easier to interact with digital services.

Government 83

Government Customer Experience IT 83

IBM Big Data Hub

DECEMBER 20, 2023

Whether it’s deeper data analysis, optimization of business processes or improved customer experiences , having a well-defined purpose and plan will ensure that the adoption of AI aligns with the broader business goals. Establish a data governance framework to manage data effectively.

Artificial Intelligence 79

Artificial Intelligence Customer Experience Cloud Government 79

CGI

APRIL 10, 2019

Improving customer experience (CX) is a key consideration in digital transformation for federal agencies. Consumers who order food delivery with a mobile app and look up their bank balances online expect the same convenience when they interact with a government agency. Blog moderation guidelines and term of use.

CMS 40

CMS Customer Experience Digital transformation Government 40

CGI

APRIL 10, 2019

Improving customer experience (CX) is a key consideration in digital transformation for federal agencies. Consumers who order food delivery with a mobile app and look up their bank balances online expect the same convenience when they interact with a government agency. Blog moderation guidelines and term of use.

CMS 40

CMS Customer Experience IT Digital transformation 40

OpenText Information Management

JULY 28, 2021

According to McKinsey, around 80 percent of government efforts to transform performance don’t fully meet their objectives. However, the consultancy holds the US Department of Veterans Affairs (VA) as an exemplar when it comes to citizen experience.

Government 67

Government Customer Experience IT 67

OpenText Information Management

JANUARY 22, 2020

Governments will look inwards as they approach citizen service modernization Public sector organizations all over the … The post Four technology predictions for public sector in 2020 appeared first on OpenText Blogs. Here are the four technology predictions for the public sector in 2020.

Digital transformation 87

Digital transformation Government Customer Experience Cloud 87

erwin

FEBRUARY 14, 2019

All is going fine until a new kid on the block, born in the age of IT and the internet, quickly starts to create buzz and redefine what customers expect from the industry. ROI doesn’t meet expectations, the customer experience isn’t quite right , and data gets exposed or mishandled. Providing a room is no longer enough.

Digital transformation 75

Digital transformation Customer Experience Data breaches Retail 75

OpenText Information Management

NOVEMBER 4, 2019

Everyone knows what it’s like to deal with a government contact center: listening to recorded messages and being pushed from pillar to post without any resolution. Today, people expect better from their government agencies, but governments and public sector bodies must balance shrinking budgets with these rising expectations.

Government 70

Government Customer Experience Digital transformation IT 70

IBM Big Data Hub

JANUARY 19, 2023

They go to great lengths to integrate trust, transparency and risk management into the DNA of the company culture and the customer experience. These efforts must be supported by integrating data privacy and data ethics into an organization’s culture and customer experiences.

Data Privacy 62

Data Privacy Customer Experience Privacy Compliance 62

IBM Big Data Hub

MARCH 25, 2024

This blog and the IBM Institute for Business Value study The Revolutionary Content Supply Chain aim to answer these questions to help executives and their employees to better understand the changing landscape in content creation and embrace the power of generative AI models when it comes to optimizing their content supply chains.

Risk 106

Risk Marketing Customer Experience IT 106

Collibra

APRIL 9, 2021

In case you missed the session, I am summarizing some of the key themes in the remainder of this blog (or you can access a replay here ). Data governance holds key to cloud migration. Whatever the reasons driving cloud adoption, organizations need to see data governance as a crucial factor supporting successful migrations.

Insurance 59

Insurance Cloud Data science Analytics 59

OpenText Information Management

JULY 10, 2019

Today’s market-disrupting technologies are driving new and exciting opportunities to transform the way we live our personal lives, the way we do business, and the way we run our governments. The capacity for organizations to generate and collect information is greater than ever.

Marketing 93

Marketing Government Customer Experience IT 93

OpenText Information Management

JULY 23, 2021

The only way forward is to invest in the collection, management, governance, and quality of … The post Using first-party data to deliver personalized and tailored digital experiences at scale appeared first on OpenText Blogs.

Privacy 57

Privacy Government Customer Experience Marketing 57

OpenText Information Management

JUNE 30, 2020

In addition to standard asset governance processes, such as approval, expiration and archiving, digital assets present special challenges. Assets in a DAM can be very complex – these are typically large high-resolution images … The post Automation in OpenText Media Management appeared first on OpenText Blogs.

Archiving 67

Archiving Government Customer Experience 67

OpenText Information Management

DECEMBER 13, 2023

Added … The post Top 6 predictions for the Public Sector in 2024 appeared first on OpenText Blogs. We have two escalating regional wars with global impact, an economy that can’t seem to find its footing, and a looming U.S.

Customer Experience 62

Customer Experience Digital transformation IT Education 62

CGI

JANUARY 9, 2019

Digital transformation is well underway across the federal government and commercial industries—and the journey reveals complexities, new challenges and opportunities. The impetus for change comes from both within the government and from beyond. Solving change management for digital transformation: Put data in the lead.

Digital transformation 40

Digital transformation Customer Experience Government Retail 40

IBM Big Data Hub

MAY 25, 2023

The Center of Excellence (CoE) already has more than 1,000 consultants with specialized generative AI expertise that are engaging with a global set of clients to drive productivity in IT operations and core business processes like HR or marketing, elevate their customer experiences and create new business models.

Artificial Intelligence 108

Artificial Intelligence Marketing Customer Experience Cloud 108

IT Governance

DECEMBER 20, 2018

The operational efficiencies and enhanced customer experiences supported by these developments create a competitive advantage. The post Safely adopting technology in the hospitality industry appeared first on IT Governance Blog. The operational challenge. The future is exciting, but we are also entering the unknown.

Customer Experience 71

Customer Experience IoT Information Security Data collection 71