Reltio

JANUARY 29, 2020

If an organization’s data infrastructure is not set up to collect and anticipate product failures, innovate into new product adaptations and learn from poor service experiences, B2B and B2C customers alike can quickly move on to alternative vendors or more costly channels. How to Become a Customer Satisfaction Leader.

Customer Experience 52

Customer Experience Manufacturing B2C B2B 52

Collibra

AUGUST 7, 2020

Aiming to gain a competitive advantage through personalized customer experience and improved efficiency, they often look for third-party data to augment the internal data sets. In a large B2B or B2C enterprise, hundreds of thousands of dollars are wasted on redundant third-party data purchase every year.

Customer Experience 59

Customer Experience B2C Metadata Marketing 59

Reltio

FEBRUARY 3, 2020

I remember reading the Gartner prediction that by 2020, 86% of companies will be competing on customer experience. How accurate was that prediction? . Well, 93% of CEOs and executives say improving the customer experience is one of their organization’s top 3 priorities in the next two years. Register now!

Customer Experience 69

Customer Experience MDM Data science B2C 69

OpenText Information Management

OCTOBER 5, 2018

A great deal has been written about how to select the ideal managed services provider for your business, but there has been less attention given to whether your business is ready for EIM managed services. Moving to managed services for your Enterprise Information Management (EIM) systems is a major step for any organization.

Customer Experience 61

Customer Experience B2B Cloud 61

Info Source

MARCH 16, 2022

This trend also impacts how end customers communicate and interact in B2B and B2C environments, which is increasingly digital and involves a diverse set of input channels and formats. Petra has gathered experience working with several multi-national companies in Market Intelligence assignments. .

Information capture 59

Information capture Marketing Digital transformation Cloud 59

Info Source

MARCH 16, 2022

This trend also impacts how end customers communicate and interact in B2B and B2C environments, which is increasingly digital and involves a diverse set of input channels and formats. Petra has gathered experience working with several multi-national companies in Market Intelligence assignments. .

Information capture 52

Information capture Marketing Digital transformation Cloud 52

Reltio

OCTOBER 28, 2021

What gets them excited, what drives success for them, what gets them promoted are business outcomes delivered against a specific use case.But there’s the rub: How can you improve operational efficiency in a B2B selling use case if you can’t link Account and Contact so your sellers know which individuals work for which company?

MDM 98

MDM IT B2B Sales 98

Bill Schmarzo - Dell EMC

APRIL 4, 2018

Creating the Customer Journey Digital Transformation Workbook. The worksheet takes participants through the following steps: Capture the Customer Event and the Customer’s Objectives for that Event. Customer Events could include planning a vacation, buying a house, or purchasing insurance.

Digital transformation 98

Digital transformation Big data Marketing Artificial Intelligence 98

Bill Schmarzo - Dell EMC

APRIL 4, 2018

Creating the Customer Journey Digital Transformation Workbook. The worksheet takes participants through the following steps: Capture the Customer Event and the Customer’s Objectives for that Event. Customer Events could include planning a vacation, buying a house, or purchasing insurance.

Digital transformation 40

Digital transformation Big data Marketing Artificial Intelligence 40