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Make smarter decisions with customer insights and analytics

OpenText Information Management

The future of customer experience depends on data. One of the best ways to stand out from the crowd is to know your customersmining insights from their behaviors to improve the overall journey.

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Leveraging user-generated social media content with text-mining examples

IBM Big Data Hub

With nearly 5 billion users worldwide—more than 60% of the global population —social media platforms have become a vast source of data that businesses can leverage for improved customer satisfaction, better marketing strategies and faster overall business growth. What is text mining? How does text mining work?

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ABBYY Partners with Alteryx Extending the Alteryx Analytic Process Automation Platform with Deeper Process Intelligence

Info Source

NYSE: AYX), a leader in analytic process automation (APA ), to deliver process intelligence capabilities that complement the Alteryx Analytic Process Automation Platform. The Alteryx APA Platform unifies analytics, data science and data-centric process automation in one self-service platform. MILPITAS, Calif.,

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How IBM and AWS are partnering to deliver the promise of AI for business

IBM Big Data Hub

In today’s digital age where data stands as a prized asset, generative AI serves as the transformative tool to mine its potential. The global AI market is projected to grow to USD 190 billion by 2025, increasing at a compound annual growth rate (CAGR) of 36.62% from 2022, according to Markets and Markets.

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Insight is the new GOLD

OpenText Information Management

But the reality is that the challenges my children will face will be vastly bigger than mine. From the many customers I have worked with since the beginning of the pandemic, when digital transformation accelerated, I learned that keeping up speed, while staying relevant, hugely depends on insight. As OpenText™ CEO and CTO, Mark J.

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Improving supply chain resiliency in the industrial sector

IBM Big Data Hub

Pair all of this with the difficulty of meeting customer expectations that deliver a superior customer experience, while maximizing profitability, and it can seem like the industrial sector is facing an impossible task. Lower fulfillment shipping costs and improved customer satisfaction.

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What can a Voice of the Customer program do for you?

OpenText Information Management

In my last blog, I concluded by saying that a good Voice of the Customer (Voc) program is time, money, and effort well spent. By gathering feedback at key points in your customer’s journey and acting on it, your organization can be a market leader in your respective industry. appeared first on OpenText Blogs.