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Getting Certified in Records Management

The Texas Record

However, there are several organizations that do offer such programs for those in records management to undertake to further their education and assert the skills learned in a professionally-recognized way. Applicants must meet the recommended candidate background and sign a Code of Ethics in order to qualify for the certification exam.

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Unlocking the power of chatbots: Key benefits for businesses and customers

IBM Big Data Hub

Interact when and where customers are Conversational marketing can be deployed across a wide variety of platforms and tools to meet your customers where and how they prefer. This consistency, derived from the knowledge base, helps to maintain brand integrity and accuracy in customer communications.

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Beyond basics: Six tips for an exceptional customer service strategy

IBM Big Data Hub

They must cater to their customers’ needs, be ready to address any issues that arise instantaneously and do everything possible to meet customers’ expectations. The goal of helping organizations meet the dual challenges of rising customer demands and operational costs is perfectly suited for AI.

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Ways to Develop a Cybersecurity Training Program for Employees

Security Affairs

It’s crucial to educate employees regarding existing and upcoming data protection laws and how they impact the business. The results will demonstrate the current knowledge base within the organization and whether the employees take cybersecurity seriously. Understand the Consequences of Inadequate Security Training.

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Transforming customer service: How generative AI is changing the game

IBM Big Data Hub

Here are five exciting use cases where generative AI is changing the game in customer service: Conversational search: Customers can find the answers they’re looking for quickly, with human-like responses that are generated from finely tuned language models based on company knowledge bases.

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Something Small

Archives Blogs

After the Second World War, to meet the national shortage of staff, a two year training for enrolment to the nursing register was planned and implemented. Meetings to plan these changes were documented in paperwork contained within the archive. A selection of NHS Forth Valley nursing badges.

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7 Best Email Security Software & Tools in 2023

eSecurity Planet

Conducts phishing simulation exercises and offers training to educate staff on email security best practices, lowering the chance of becoming a victim of phishing attempts. Provides extensive reporting and analytics capabilities to help organizations analyze their security posture, track threats, and meet regulatory obligations.

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