IBM Big Data Hub
JANUARY 18, 2024
Instead of forcing the customer to communicate in your home language, enterprise-grade chatbots can support multiple languages and can even make an educated guess based on the initial input, whether it’s in chat, text or voice. Industry benefits Chatbots can benefit from any industry but there are a few standout use cases.
The Texas Record
SEPTEMBER 30, 2019
However, there are several organizations that do offer such programs for those in records management to undertake to further their education and assert the skills learned in a professionally-recognized way. This page lays out what will qualify you to sit for the exam. IGP Certification. ARMA offers the IGP Certification.
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Ascent Innovations
OCTOBER 2, 2018
Self Service Support (Microsoft Knowledge Base, Microsoft Help & Support Site). Self Service Support (Microsoft Knowledge Base & Microsoft Help & Support Site). Educate yourself on exactly what Microsoft will and won’t do to once Mainstream Support ends. Security update support. Warranty Claims.
IBM Big Data Hub
JULY 17, 2023
Here are five exciting use cases where generative AI is changing the game in customer service: Conversational search: Customers can find the answers they’re looking for quickly, with human-like responses that are generated from finely tuned language models based on company knowledge bases.
Security Affairs
APRIL 15, 2022
According to a recent industry report from Shred-It, an information security provider, 47% of top business executives believe that employee error, such as the inadvertent loss of a device or document, has resulted in a data breach within their company. Most employees don’t know much about data protection laws or don’t know them altogether.
ChiefTech
SEPTEMBER 27, 2012
You can watch a recording of a SocialText webinar , featuring Sarah Nichols from Climateworks - the slides are also available: Moving Beyond the Knowledge Base to the Social Knowledge Exchange from Socialtext. Incidentally, the NSW Department of Education is also a Socialtext customer (see below).
IBM Big Data Hub
DECEMBER 5, 2023
While estimates vary by industry, it is well documented that it costs significantly more to recruit a new customer than to retain existing ones. They also know it has never been easier to switch solutions or products if they’re not getting what they want from those organizations.
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