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Beyond basics: Six tips for an exceptional customer service strategy

IBM Big Data Hub

Sign up for customer and employee experience topic updates Six tips to ensure a successful customer service strategy 1. Organizations therefore should invest in educational resources like frequently asked questions (FAQs) and larger informational databases to provide a wealth of information to those who prefer finding the answer on their own.

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Digitalizing your content - How do you change employee behavior?

AIIM

You have led the pack in creating a digital transformation strategy but how do you get your employees to engage and help your organization realize its goals? In this article, we look at 5 ways to change your employees behavior and drive digital transformation in your organization. The VIPs of digitalization.

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How one Canadian museum is using Digital Preservation to protect immigrant voices

Preservica

The digital transformation of museum collections. In the age of digital transformation, museums must now support digital collections as well. Digital Preservation tips from the Canadian Museum of Immigration at Pier 21.

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Trends and Predictions for 2022 – More of the Same?

Thales Cloud Protection & Licensing

This is a necessity as digital transformation continues as a secular trend. The perennial challenge, which is not unique to the communications attack surface, is that there needs to be greater user education and awareness to prevent phishing, smishing or any other types of fraud targeting online users.

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The Customer Journey Digital Transformation Workbook

Bill Schmarzo - Dell EMC

Digital Transformation is becoming a business mandate. Figure 1: “Driving Business Strategies with Data Science: Big Data MBA” Because in our evolving world, successful digital transformation will be the difference whether a business survives or wilts in the modern economy. Key Digital Economic Concepts.

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How to build a data culture

Collibra

Even after developing a robust strategy for digital transformation, data professionals often fail to get desirable results because they cannot engrain data’s value in their organization’s culture. Educate and train your workforce: it is essential to educate and train your team on the value of data and how to optimize its availability.

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The State of Content Management in 2020 [Expert Tips & Research]

AIIM

AIIM has been the go-to resource for information professionals to find research, education, and training for over 70 years. 4 Content Management Tips from the Experts. 4 Content Management Tips from the Experts. It turns out, the story is just a little more complicated than one technology being replaced by another. It’s a lot.

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