OpenText Information Management

JULY 12, 2023

What about incorporating other business drivers such as improved business efficiency or enhanced customer experience? The paper problem Financial services workflows have always been heavily paper-based.

Financial Services 52

Financial Services Cloud Customer Experience Paper 52

OpenText Information Management

JANUARY 12, 2021

What about incorporating other business drivers such as improved business efficiency or enhanced customer experience? The paper problem Financial services workflows have always been heavily paper-based.

Financial Services 89

Financial Services Cloud Customer Experience Paper 89

Rocket Software

MARCH 14, 2022

Analyst firm IDC recently published a Vendor Spotlight report featuring ASG Mobius Content Services (Mobius) and its applications in the financial service and insurance industries. Scanning paper documents is a manual, time consuming process with high labor and hardware costs. Read the full IDC Vendor Spotlight here.

Financial Services 82

Financial Services Insurance Digital transformation Paper 82

OpenText Information Management

OCTOBER 3, 2023

Fax remains a crucial part of business operations in key industries like healthcare and financial services. Gone are the days of paper and machines. But it’s no longer your grandparents’ fax. Fax is now digital and cloud-based. We’re going behind-the-scenes with the team inventing the future of fax.

Financial Services 57

Financial Services Paper Cloud Customer Experience 57

Info Source

JULY 6, 2023

The bottle necks in the automation of a mission critical business process often lie in the ingestion of business inputs from end customers or partners. These inputs arrive through different channels in different formats, a significant portion often as paper documents. For the new customer, applicant, patient etc.,

Customer Experience 52

Customer Experience Communications Financial Services Insurance 52

Reltio

APRIL 25, 2019

Blake Morgan , Customer Experience Futurist, makes her point in the Forbes article Five Trends Shaping the Future of Customer Experience In 2019. According to her, “customer experience (CX) is now seen as a key business strategy for every brand.”

Customer Experience 75

Customer Experience Digital transformation B2B B2C 75

IBM Big Data Hub

FEBRUARY 14, 2024

There’s no need to make customers wait for the answers to frequently asked questions (FAQs) or to take the next step to purchase. And digital customer service agents can boost customer satisfaction by offering advice and guidance to customer service agents.

Artificial Intelligence 86

Artificial Intelligence Retail Unstructured data Insurance 86