AIIM

APRIL 1, 2019

At the heart of this Transformation journey is the drive toward 1) understanding, anticipating, and redefining internal and external customer experiences. Every organization is on – or should be on – a Digital Transformation journey.

Digital transformation 165

Digital transformation Content services Customer Experience Records Management 165

AIIM

MARCH 16, 2021

Gather Your Requirements: Metadata requirements gathering can be done during the business and technical assessment phase of an Enterprise Content Management (ECM) deployment. During this step, conduct interviews, surveys, or workshops to gain input from business, IT, and records management stakeholders.

Metadata 163

Metadata ECM Customer Experience Analytics 163

Attensa

JUNE 4, 2018

The first is that of organizations of various sizes expressed through a survey earlier in the year. The heart of this Transformation journey is understanding, anticipating, and redefining internal and external customer experiences. There are plenty of other benefits and value in membership. davidson 2018.

Digital transformation 40

Digital transformation ECM Customer Experience Content services 40

OpenText Information Management

MAY 28, 2024

Today’s businesses are challenged to transition their services and offerings into a digital, frictionless customer experience with real-time insights, quick response times, and self-service experiences. 3 This reduces employee productivity, shrinks the bottom line, and taints customer experiences.

Customer Experience 52

Customer Experience ECM Government Information governance 52

AIIM

JANUARY 26, 2023

AIIM published an eBook written by John Mancini in May 2017 called From ECM to Intelligent Information Management. Here are some real quotes from survey respondents from the 38% of organizations that don't make a distinction between data and information: “Data is raw while information is analyzed data with insights for business.”

Blockchain 104

Blockchain ECM Analytics Compliance 104

Info Source

FEBRUARY 14, 2018

Reveille has historically collected data on capture and ECM applications, with the purpose of enabling its customers to proactively manage performance. In other words, if an ECM or capture process is broken, Reveille’s software is designed to help users fix it in real time.

Analytics 40

Analytics ECM Marketing Cloud 40

AIIM

JULY 30, 2018

The heart of this Transformation journey is understanding, anticipating, and redefining internal and external customer experiences. An important question to answer is how the technology will support information security, operational efficiency, regulatory compliance, and improving the customer experience.

Digital transformation 84

Digital transformation Customer Experience ECM Analytics 84