Remove Customer Experience Remove ECM Remove Education Remove Survey
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Data vs. Content: Does the distinction still matter?

AIIM

AIIM published an eBook written by John Mancini in May 2017 called From ECM to Intelligent Information Management. Here are some real quotes from survey respondents from the 38% of organizations that don't make a distinction between data and information: “Data is raw while information is analyzed data with insights for business.”

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Digitalizing Core Business Processes — Part 3 of 3 — How can you not just improve processes, but totally rethink them?

AIIM

The heart of this Transformation journey is understanding, anticipating, and redefining internal and external customer experiences. An important question to answer is how the technology will support information security, operational efficiency, regulatory compliance, and improving the customer experience.

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Digitalizing Core Business Processes — Part 3 of 3 — How can you not just improve processes, but totally rethink them?

AIIM

The heart of this Transformation journey is understanding, anticipating, and redefining internal and external customer experiences. An important question to answer is how the technology will support information security, operational efficiency, regulatory compliance, and improving the customer experience.