OpenText Information Management

JUNE 7, 2021

It’s become more important than ever to help optimize banking operations and compliance requirements through seamless digital workflows and elevating customer experiences. The banking industry—which includes retail banks and credit unions, wealth and asset management firms, and corporate and treasury divisions—faces severe challenges.

Customer Experience 67

Customer Experience Retail Compliance Content services 67

Info Source

JUNE 11, 2019

M-Files for Salesforce seamlessly integrates M-Files content services directly within the familiar Salesforce user interface, providing easy access to out-of-the-box document management, compliance and governance features via the user interface where Salesforce users spend most of their time throughout the day.

Access 40

Access Unstructured data ECM Sales 40

OpenText Information Management

MAY 28, 2024

Today’s businesses are challenged to transition their services and offerings into a digital, frictionless customer experience with real-time insights, quick response times, and self-service experiences. 3 This reduces employee productivity, shrinks the bottom line, and taints customer experiences.

Customer Experience 57

Customer Experience ECM Government Information governance 57

Attensa

JUNE 4, 2018

The heart of this Transformation journey is understanding, anticipating, and redefining internal and external customer experiences. The rising tide of information chaos and confusion is creating a demand for new information management practices that extend beyond traditional ECM. One thing is clear – change is coming.

Digital transformation 40

Digital transformation ECM Customer Experience Content services 40

OpenText Information Management

SEPTEMBER 3, 2019

The European Centre for Medium-Range Weather Forecasts (ECMWF) uses OpenText™ Content Services solutions to collaborate with hundreds of team members and external contractors. How do scientists across the globe help countries reduce the toll of weather-related disasters and study climate change?

Content services 54

Content services Customer Experience IT ECM 54

OpenText Information Management

FEBRUARY 22, 2022

The last two years have forced companies and organizations of all sizes to reassess their processes and operational methods and to change their mindset about how best to operate as a business. appeared first on OpenText Blogs.

Cloud 117

Cloud Content services Customer Experience ECM 117

AIIM

JUNE 29, 2021

The Extension of Content Services to the Cloud. This is where technologies like robotic process automation (RPA) can act as a key bridge and extend the life and functionality of legacy BPM and ECM systems, and also extend process automation functionality to a much larger percentage of knowledge workers than is traditionally possible.

Artificial Intelligence 209

Artificial Intelligence Content services Cloud Paper 209

OpenText Information Management

JANUARY 12, 2021

What are your customers experiencing when they call your customer service team? Too often, when customers reach out for help in solving a problem or completing a business task, they feel dread in anticipation of the experience they might encountered to solving their problem. Often, this feeling is well justified.

Access 97

Access Customer Experience Content services ECM 97

OpenText Information Management

MARCH 16, 2022

Empowering people to stay in their workflows – while integrations take place in the background – maximizes productivity and creates a positive employee experience. In the Modern Workplace, seamless integration between the tools your employees use most is vital.

Security 70

Security Customer Experience Content services Digital transformation 70

AIIM

JANUARY 26, 2023

How Does the World of Content Management Tie to the Broader Enterprise IT Space? AIIM published an eBook written by John Mancini in May 2017 called From ECM to Intelligent Information Management. In it, Mancini identified several emerging trends: Explosive growth in volume and variety of data AND content.

Blockchain 104

Blockchain ECM Analytics Compliance 104

AIIM

JANUARY 10, 2018

For AIIM, 2017 began with this provocative question: In an Artificial Intelligence world, where deep learning completely shrinks the development time while amping up the computing power, do content management capabilities become irrelevant and obsolete? As we see it, IIM comprises these elements: Modernizing the information ecosystem.

ECM 95

ECM Digital transformation Customer Experience Analytics 95

ARMA International

SEPTEMBER 27, 2021

Part 2 discussed the critical factors for a successful DT journey, because organizations need to do a “mind-shift” from traditional records and information management (RIM) practices to content services (CS). Yet others see ECM as an umbrella term consisting of the above technologies and solutions, and new ones as discussed in Part 1.

Digital transformation 54

Digital transformation Risk IT Computer and Electronics 54

OpenText Information Management

MAY 7, 2018

OpenText Content Suite 16 EP4 simplifies user interaction with content In today’s connected world, users demand access to their content from anywhere, anytime, and virtually from any interface. The following product enhancements enable users to focus on tasks and productivity rather than technologies and tools.

Access 40

Access Customer Experience Content services Digital transformation 40

Info Source

DECEMBER 5, 2017

CLEVELAND – December 4, 2017 – Hyland , a leading provider of content services solutions for managing content, processes and cases, has released a new Contract Management Point Application within the OnBase by Hyland enterprise information platform. Rapid deployment time frames and minimal service requirements to install. “In

Customer Experience 45

Customer Experience Content services Libraries Access 45