US banks Q3 results shine light on financial services innovation

Document Imaging Report

For example, ChatBot technology is becoming particularly popular in banking for customer service, by cutting down handling times and accelerating payments processing, enabling better customer interaction by eliminating errors and increasing efficiency. Tony Antenucci, VP of Banking, Financial Services and Insurance for Teleperformance Digital Integrated Business Services comments : “The way customers interact with their bank in the US is changing.

Improve your data relationships with third parties

Collibra

Regulators are focusing on the data relationships financial services organizations have with third parties, including how well personal information is being managed. Others are realizing that they need to outsource critical services to specialist service providers. .

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Ransomware infected systems at Xchanging, a DXC subsidiary

Security Affairs

Systems at Xchanging, a subsidiary of Global IT services and solutions provider DXC Technology was hit by ransomware over the weekend. Global IT services and solutions provider DXC Technology disclosed a ransomware attack that infected systems at its Xchanging subsidiary.

Enterprise Architecture: Secrets to Success

erwin

For enterprise architecture, success is often contingent on having clearly defined business goals. M&A, new markets, products and businesses). Emerging Markets : What opportunities align to our business (e.g., operating strategy, global business services and shared services)?

Now available: open-source drivers for IBM Db2 Connect

Rocket Software

Many global banking and financial services organizations as well as major airlines and manufacturing facilities around the world are expanding their mainframes’ capabilities using open source solutions, enabling them to reduce costs and improve efficiency while maintaining high performance. Db2 Connect plays a key role in helping thousands of organizations around the world manage, administer, monitor, protect, and get more business value out of their critical data.

Weekly podcast: banks, Thomas Cook, London cyber court and Facebook

IT Governance

This week, we discuss operational resilience in the banking and financial market infrastructures sectors, a data breach affecting Thomas Cook subsidiaries, London’s proposed new court building and the latest development in the Facebook/Cambridge Analytica scandal. The Lord Chancellor, David Gauke, said: “This state-of-the-art court is a further message to the world that Britain both prizes business and stands ready to deal with the changing nature of 21st century crime.”.

Open APIs: A coming of age

CGI

One of the hottest topics at this year’s Sibos conference in Geneva, Switzerland was open APIs (application programming interfaces), and how their introduction is causing concern among some financial institutions, while offering promising opportunities for early adopters. Regulations, such as Europe’s revised Payment Services Directive (PSD2) and others, is driving the move toward open APIs in financial services, and this blog explores some of the key technical issues discussed at Sibos.

SER’s growth double that of ECM market competition

Document Imaging Report

One reason for the very positive development is SER’s licensing business, which increased by 25% compared to the previous year. Well over half of the customers have had a successful business relationship with the SER Group for 10 or more years now. Leader in development and service. Coinciding with the growth in licensing business, service business has also jumped by over 11%. The Gartner Magic Quadrant for Content Services Platforms 2017: Karen A.

ECM 40