US banks Q3 results shine light on financial services innovation
Document Imaging Report
OCTOBER 12, 2018
For example, ChatBot technology is becoming particularly popular in banking for customer service, by cutting down handling times and accelerating payments processing, enabling better customer interaction by eliminating errors and increasing efficiency. Tony Antenucci, VP of Banking, Financial Services and Insurance for Teleperformance Digital Integrated Business Services comments : “The way customers interact with their bank in the US is changing.