IBM Big Data Hub

MAY 17, 2024

Key takeaways By implementing effective solutions for AI in commerce, brands can create seamless, personalized buying experiences that increase customer loyalty, customer engagement, retention and share of wallet across B2B and B2C channels.  And the centrality of these experiences isn’t limited to B2C vendors.

B2C 64

B2C B2B Customer Experience e-Delivery 64

Thales Cloud Protection & Licensing

APRIL 11, 2023

IAM is no longer just a means to be compliance- and audit-friendly. It got the board’s attention because it was no longer a case of piecemeal operational efficiency improvement or compliance – it was a case of business continuity and survival. Cloud-based Access Management Steps Up! But not many board members were willing to listen.

B2C 87

B2C B2B Retail Insurance 87

Thales Cloud Protection & Licensing

MARCH 14, 2023

It’s estimated that more than 20% of retail sales will come from eCommerce in 2023 (rising to nearly 25% in 2026), illustrating the magnitude of digital transactions. It’s not only consumers and retailers taking notice of this trend, of course. Privacy and data protection are not the only things consumers expect from a retailer.

Privacy 71

Privacy Retail Customer Experience B2C 71

Thales Cloud Protection & Licensing

JULY 3, 2023

Regardless of the business you run, whether it’s in retail, insurance, or healthcare, you’re likely to rely on user data to deliver the personalised experiences that individuals demand. Capturing customer insights in this way provides always-on compliance and enables companies to build rich, unique customer profiles.

Data collection 62

Data collection IT B2C B2B 62

Reltio

SEPTEMBER 13, 2022

The study’s composite customer had both B2B and B2C channels, which is an important characteristic as Reltio’s platform is deployed by our customers in both contexts. Improved first call resolution in B2B and B2C call center environments created $3.1 Increased registered users generated an increase in operating profits by $4.9

MDM 52

MDM B2C IT B2B 52

DLA Piper Privacy Matters

AUGUST 12, 2020

On 28 July 2020, the French Supervisory Authority (the “CNIL”) sanctioned the online shoes retail company, SPARTOO SAS, by a €250,000 fine and an injunction to comply with GDPR within 3 months under penalty for various non-compliances with the GDPR of the personal data processing related to clients, prospects and employees [1].

GDPR 93

GDPR Personal data Compliance Passwords 93

DLA Piper Privacy Matters

FEBRUARY 1, 2019

B2C businesses will need to be more careful than ever in the way they collect and process consumer personal data, the way they inform them of such processing, etc. A new era of consumer and data protection litigation is therefore up and running!

GDPR 40

GDPR Personal data B2C Retail 40