Remove B2B Remove Customer Experience Remove Digital transformation Remove Government
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Creating a holistic 360-degree “citizen” view with data and AI

IBM Big Data Hub

The key is making sure all this data is transparent and responsibly governed for privacy and security. It also provides a strong foundation for 360-degree views of customers , or in this case citizens rather than customers.

B2C 52
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State of the Global Capture & IDP Market

Info Source

The demand in the region increased over-proportionally last year as organisations picked up projects that were put on hold in 2020 and accelerated their digital transformation efforts. The Public Sector is in an earlier state of digital transformation compared to the private sector, which became apparent during the pandemic.

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8 Interesting Predictions for the Intelligent Information Capture Market in 2022

Info Source

This trend also impacts how end customers communicate and interact in B2B and B2C environments, which is increasingly digital and involves a diverse set of input channels and formats. The Digital Divide Is Widening – Closing Major Deficits in Digital Transformation Will Drive Capture Demand.

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Is Your Customer Experience Future-Ready?

Reltio

Blake Morgan , Customer Experience Futurist, makes her point in the Forbes article Five Trends Shaping the Future of Customer Experience In 2019. According to her, “customer experience (CX) is now seen as a key business strategy for every brand.”

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8 Interesting Predictions for the Intelligent Information Capture Market in 2022

Info Source

This trend also impacts how end customers communicate and interact in B2B and B2C environments, which is increasingly digital and involves a diverse set of input channels and formats. The Digital Divide Is Widening – Closing Major Deficits in Digital Transformation Will Drive Capture Demand.

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Reltio Named a Leader in the 2021 Forrester Wave™ Report for MDM

Reltio

Your data fuels your business and your digital transformation. Your ability to run a digital business and make insightful decisions depends heavily on how well you manage your core data. Reltio scored well in matching, context, governance, business templates, deployment, security, and scalability.

MDM 98
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Kofax advances enterprise-wide deployment of next-generation robotic process automation to rapidly and exponentially scale the digital workforce

Info Source

London, UK November 14, 2018 – Kofax® , a leading supplier of Intelligent Automation software to automate and digitally transform end-to-end business processes, today announced Kofax RPA’s next-generation robotic process automation (RPA) capabilities that leverage artificial intelligence (AI) and machine learning (ML).