article thumbnail

How chatbots can provide a better customer experience

IBM Big Data Hub

As the prevalence and accessibility of artificial intelligence (AI) continues to grow, it is imperative that virtual agents integrate it into business practices in order to seamlessly support the growing number of end users. Today, AI makes the difference between good and bad customer service.

article thumbnail

Intelligent Search – Strategies to Find What You Need

AIIM

However, you can establish a more intelligent semantic layer to your search parameters by using this knowledge base to further classify the ingested content, enrich the search functionality and results, and bring more depth and speed to the search process overall. Searching Intelligently.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Will generative AI make the digital twin promise real in the energy and utilities industry?

IBM Big Data Hub

We leverage retrieval-augmented generation tasks to create a question-answer feature or multi-lingual conversational chatbot (based on a documents or dynamic content from a broad knowledge base) that provides field service assistance in real time.

article thumbnail

European Commission publishes long-awaited draft Regulation on Artificial Intelligence

DLA Piper Privacy Matters

On 21 April 2021, the European Commission published the long-awaited proposal for a Regulation on Artificial Intelligence [1] (“ AI Regulation ”). The proposed AI Regulation introduces a first-of-its-kind, comprehensive, harmonized, regulatory framework for Artificial Intelligence.

article thumbnail

Unlocking the power of chatbots: Key benefits for businesses and customers

IBM Big Data Hub

The latest artificial intelligence (AI) chatbots , also known as intelligent virtual assistants or virtual agents, not only understand natural conversations thanks to advanced language models but also proactively automate various tasks using conversational AI technology.

Sales 99
article thumbnail

Part 2: OMG! Not another digital transformation article! Is it about the evolution from RIM to Content Services?

ARMA International

While these RIM practices are still important to help ensure governance, compliance, and manage risks, it is also important to realize that information is both a product and a service. Information Governance (IG). Discussions of IG often lead to a discussion of data governance (DG) and whether the two are different.

article thumbnail

Top 7 Cloud Security Posture Management (CSPM) Tools

eSecurity Planet

Committed to bringing prospective buyers knowledge before they commit, Trend Micro is one of the few CSPM vendors that offers a complimentary public cloud risk assessment to anyone who wants additional guidance on security, governance, and compliance before building their cloud infrastructure in AWS or Azure.

Cloud 98