IBM Big Data Hub

DECEMBER 5, 2023

Enhancing the customer experience through customer service is among the most important disciplines for any organization for one simple reason: without customers, organizations would fail overnight. Today, customers are more likely to switch to different products or cancel a membership than any other time in recent memory.

Customer Experience 62

Customer Experience Artificial Intelligence Communications Digital transformation 62

IBM Big Data Hub

SEPTEMBER 5, 2023

Chatbots explained A chatbot is a conversational tool that seeks to understand customer queries and respond automatically, simulating written or spoken human conversations. However, this system is evolving with artificial intelligence. Read more about conversational AI What are the different types of chatbot?

Artificial Intelligence 58

Artificial Intelligence e-Delivery Customer Experience IT 58

IBM Big Data Hub

JULY 17, 2023

They can comprehend complex customer queries, including nuanced intent, sentiment and context, leading to more accurate and relevant responses. Generative AI can also leverage customer data to provide personalized answers and recommendations and offer tailored suggestions and solutions to enhance the customer experience.

Search queries 53

Search queries Customer Experience Cloud Risk 53

ARMA International

SEPTEMBER 22, 2021

Now the Fourth Industrial Revolution [2] is “digitizing the farm”— that is, radically reimagining agriculture through big data analytics that help farmers increase crop yields and using artificial intelligence (AI) to monitor pests, plant diseases, soil nutrients, and other growing conditions. Customer Experience (CX).

Digital transformation 52

Digital transformation Content services IT e-Discovery 52

IBM Big Data Hub

NOVEMBER 14, 2023

Data monetization is a business capability where an organization can create and realize value from data and artificial intelligence (AI) assets. Multiple parties collaborate in their own development spaces, consuming the data product services on the platform in their offerings and then hosting for consumption by their customers.

Artificial Intelligence 105

Artificial Intelligence Cloud Analytics Compliance 105

Info Source

AUGUST 20, 2018

Kofax RPA helps companies add workforce capacity without additional headcount by automating front and back office operations, allowing the human workforce to focus on higher-value knowledge based work. The New Digital Workforce: Robotic Process Automation, Artificial Intelligence, and Humans video. Supporting Resources.

Digital transformation 40

Digital transformation Artificial Intelligence Customer Experience Marketing 40

IBM Big Data Hub

JANUARY 17, 2024

Broadly, chatbots provide pre-written responses and information to handle basic requests or to get enough information from customers to connect them to a live agent for better and more specific service. Sometimes this involves accessing a knowledge base, searching for relevant information or generating a creative response.

Sales 61

Sales Communications Marketing Artificial Intelligence 61

IBM Big Data Hub

JULY 7, 2023

Knowledge workers have advanced experience, work collaboratively and are often asked to view problems in a holistic way; these are traits that can also make them good leaders. Knowledge workers can use them to quickly gather information about a topic, search for solutions to business problems and flesh out innovative ideas.

CMS 65

CMS Artificial Intelligence Communications Customer Experience 65