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The customer experience evolution: Today’s data-driven, real-time discipline

IBM Big Data Hub

How we arrived at this CX environment Early days of retail Before mass media, it was harder to know what other products were available outside of the ones offered by the local store. Previously, their direct customers were mostly retailers or resellers, who sold to the end users in store.

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Q&A: Why SOAR startup Syncurity is bringing a ‘case-management’ approach to threat detection

The Last Watchdog

Some 27 percent of IT professionals who partook in a survey conducted by next-gen firewall supplier Imperva at RSA 2018 reported receiving more than 1 million security alerts daily. Now toss in the fact that digital transformation is redoubling software development and data handling complexities. Smart money.

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Don’t let bad data drag you down: A retailer’s guide

Collibra

Retail is a dynamic and competitive market. In addition to the traditional brick-and mortar-stores, the retail business today includes online and mobile stores. The right kind of data can drive great innovations in retail. This blog outlines what bad data means and how you can stop it from hurting your retail business.

Retail 73
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IBM and Tata Consulting Services collaborate to drive hybrid cloud adoption with IBM Power Virtual Server

IBM Big Data Hub

Regarded as a barometer of corporate reputation, the list is based on a survey of business executives, directors and analysts from around the world. This collaboration enables clients to leverage both technical capabilities and transformational services to solve complex problems and create additional value.

Cloud 59
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5 Steps CPGs Should Take When Considering Direct-To-Consumer (D2C)

Reltio

Learn from industries that have already had to digitally transform the customer experience. In order for retailers to sell flour to consumers, the bags are generally 500g or 1kg in size. One key area of comfort, as noted by a GlobalData survey, is a retreat to brands that are ‘familiar.’

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AI in commerce: Essential use cases for B2B and B2C

IBM Big Data Hub

Disapproval of brands or retailers that use AI is as high as 38% among older generations, requiring businesses to work harder to gain their trust. Only 14% of surveyed consumers described themselves as “satisfied” with their experience purchasing goods online.  The applications of AI in commerce are vast and varied.

B2C 66
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Utilities Digital Journey Insights (Part 2): Unlocking executive priorities for innovation

CGI

This series of blog posts builds on the 2018 CGI Client Global Insights, providing insights into how utilities are making progress toward digital transformation. CGI expert Ana Domingues explores the way forward for utilities, notes the focus of other industries, and shares lessons learned from the digital transformation leaders. .