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State of the Global Capture & IDP Market

Info Source

The demand for Capture & IDP solutions in 2021 was particularly strong in North America, where sales grew in double digits, including some projects that had been delayed due to the pandemic in 2020. Sales of Capture & Capture-related RPA solutions into Accounting use cases were particularly strong in 2021.

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Data disruption – new business models

CGI

However, one of the biggest challenges faced by business leaders is how to differentiate themselves in the market and this often involves exploring new business models, for both B2B and B2C markets, which ultimately drive profitability and new level of services. Performance Driven – throughput, availability, service level etc. in real time.

B2C 40
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Enabling Data Driven Business Models

CGI

However, one of the biggest changes that businesses and government currently face is the change in business models for both B2B and B2C. A good example of this is how a sales culture would change as a business moves from large upfront sales of product and services to outcome-based opportunities that start small and grow over time.

B2C 40
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Everyone Needs Master Data Management (MDM), But Don’t Call It That

Reltio

In a world where data – particularly for analytics, AI and ML initiatives - is even more important than ever before, the need for it to be mastered, trusted and delivered in real time at scale across the enterprise just becomes more pressing. Increase sales quota attainment by 8% via enhanced information about each client.

MDM 98
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Reltio Named a Leader in the 2021 Forrester Wave™ Report for MDM

Reltio

Reltio is a good fit for companies looking for a comprehensive, cloud-based MDM solution across multiple domains.”. “[ Reltio] leverages modern capabilities such as AI/ML, knowledge graph, and embedded analytics to support large and complex MDM deployments.”.

MDM 98
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Connected Customer 360 Profiles for Retail & Luxury Brands

Reltio

According to Forrester , by 2023, digital will impact 58% of total US retail sales — that is, sales for which customers do at least some part of their shopping journey via a digital touchpoint. They focus on analytical consistency and value optimization. This resulted in $2M in sales per day while stores were closed.

Retail 78
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Say Goodbye to Legacy MDM, Say Hello to Reltio to Power Connected Customer Experiences

Reltio

In speaking with their leadership teams and stakeholders in digital and marketing , sales , customer service, loyalty and customer experience , compliance and data science and customer analytics, they quickly learned that business needs for customer data has grown exponentially.