IBM Big Data Hub

MAY 17, 2024

Key takeaways By implementing effective solutions for AI in commerce, brands can create seamless, personalized buying experiences that increase customer loyalty, customer engagement, retention and share of wallet across B2B and B2C channels.  The applications of AI in commerce are vast and varied.

B2C 49

B2C B2B Customer Experience e-Delivery 49

IBM Big Data Hub

SEPTEMBER 26, 2022

Thanks to innovations in data analytics and AI, leaders can make smarter, faster and more efficient decisions to improve public health outcomes and advance health equity. It also provides a strong foundation for 360-degree views of customers , or in this case citizens rather than customers. Keeping the citizen front and center.

B2C 52

B2C Analytics B2B Digital transformation 52

Info Source

NOVEMBER 13, 2023

AI-based solutions and subscription-based services will lower the barrier to entry for process automation and meet requirements for improved customer experience and employee satisfaction. The pandemic has accelerated the market dynamic of business interactions that shifted from face-to-face to virtual and from analog to digital.

Information capture 52

Information capture Marketing Records Management Paper 52

Collibra

AUGUST 7, 2020

Aiming to gain a competitive advantage through personalized customer experience and improved efficiency, they often look for third-party data to augment the internal data sets. In a large B2B or B2C enterprise, hundreds of thousands of dollars are wasted on redundant third-party data purchase every year.

Customer Experience 59

Customer Experience B2C Metadata Marketing 59

Reltio

JUNE 12, 2020

B2B, B2C or B2B2C: B2B. I have always had an interest in data, models and analytics. After that, I was at a start-up within an established insurance broker that had set up a new division to take care of data, analytics and tech in general. Of knowing how and what to do with it to drive great customer experiences.

Insurance 52

Insurance Customer Experience B2B MDM 52

Info Source

OCTOBER 21, 2022

Data is extracted, validated, and augmented to create the required information for a business process related to an Accounting Workflow, Case Management type applications, to comply with Records Management requirements or to fulfill analytics or discovery needs.

Marketing 52

Marketing Digital transformation Sales Paper 52

Reltio

FEBRUARY 3, 2020

I remember reading the Gartner prediction that by 2020, 86% of companies will be competing on customer experience. Well, 93% of CEOs and executives say improving the customer experience is one of their organization’s top 3 priorities in the next two years. So is having a complete view of the customer across channels.

Customer Experience 69

Customer Experience MDM Data science B2C 69