OpenText Information Management

APRIL 17, 2024

From the many customers I have worked with since the beginning of the pandemic, when digital transformation accelerated, I learned that keeping up speed, while staying relevant, hugely depends on insight. Raw, structured, and unstructured data is just the start. Insight is much more than information.

Unstructured data 62

Unstructured data Customer Experience Digital transformation Mining 62

ARMA International

SEPTEMBER 22, 2021

Now information technologies and the information revolution are again transforming society. The COVID-19 pandemic further accelerated the transformation from many years to just a couple of years. This 3-part series will discuss digital transformation (DT) from several perspectives. Customer Experience (CX).

Digital transformation 52

Digital transformation Content services IT e-Discovery 52

IBM Big Data Hub

DECEMBER 4, 2023

This approach can accelerate speed-to-market by providing enhanced capabilities for developing innovative products and services, facilitating business growth and improving the overall customer experience in their interactions with the company.

Insurance 58

Insurance Digital transformation Compliance Cloud 58

Info Source

NOVEMBER 12, 2019

New Natural Language Processing (NLP) and Machine Learning (ML) Enable Digital Dexterity when Automating Operations. 12, 2019 – Kofax ®, a leading supplier of Intelligent Automation software to digitally transform end-to-end business operations, today announces the latest evolution of its industry-leading Intelligent Automation platform.

Digital transformation 40

Digital transformation Unstructured data Communications Customer Experience 40

Info Source

MARCH 5, 2019

March 4 , 2019 – NICE (Nasdaq: NICE) today announced that its Robotic Process Automation (RPA) platform now incorporates additional Artificial Intelligence (AI) capabilities to rapidly streamline the processing of unstructured data contained in scanned documentation. Hoboken, N.J.,

Unstructured data 53

Unstructured data Artificial Intelligence Digital transformation Customer Experience 53

IBM Big Data Hub

FEBRUARY 14, 2024

There’s no need to make customers wait for the answers to frequently asked questions (FAQs) or to take the next step to purchase. And digital customer service agents can boost customer satisfaction by offering advice and guidance to customer service agents.

Artificial Intelligence 91

Artificial Intelligence Retail Unstructured data Insurance 91

IBM Big Data Hub

DECEMBER 1, 2023

To align with key imperatives and transform their companies, insurers need to provide digital offerings to their customers, become more efficient, use data more intelligently, address cyber security concerns and have a resilient and stable offering.

Insurance 111

Insurance Digital transformation Customer Experience Cloud 111