Remove Customer Experience Remove Digital transformation Remove Insurance Remove Unstructured data
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Examples of IBM assisting insurance companies in implementing generative AI-based solutions  

IBM Big Data Hub

This approach can accelerate speed-to-market by providing enhanced capabilities for developing innovative products and services, facilitating business growth and improving the overall customer experience in their interactions with the company. Customer engagement Providing insurance coverage involves working with numerous documents.

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The most valuable AI use cases for business

IBM Big Data Hub

There’s no need to make customers wait for the answers to frequently asked questions (FAQs) or to take the next step to purchase. And digital customer service agents can boost customer satisfaction by offering advice and guidance to customer service agents.

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How generative AI delivers value to insurance companies and their customers

IBM Big Data Hub

Insurers struggle to manage profitability while trying to grow their businesses and retain clients. Large, well-established insurance companies have a reputation of being very conservative in their decision making, and they have been slow to adopt new technologies.