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Revolutionizing the customer experience in energy and utilities with the cloud

CGI

Energy and utilities companies are increasingly moving to the cloud to gain a number of business advantages, including enhanced data security and access. Migrating data to the cloud is not only a more secure way to store data, but also makes it easier to access the data. Empowering.

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Harnessing AI and data analytics can make clean energy more viable

IBM Big Data Hub

This is where harnessing artificial intelligence (AI) and data analytics can help. To assist utility companies, IBM has created the Clean Electrification Maturity Model (CEMM) in conjunction with the American Productivity & Quality Center (APQC). This research can enable more liquid markets and lower energy prices for customers.

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The future of energy services: time for a step change in using data to improve the customer experience

CGI

While robotic process automation (RPA) can be used to automate many industry processes, how do utilities ensure they automate the right processes rather than just use “tech for tech’s sake”?

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Puget Sound Energy achieves award-winning content management and customer engagement

OpenText Information Management

What happens when you successfully modernize customer communications and deliver a centralized SAP-integrated content management solution? You create a superior customer experience, improve business productivity, and win an OpenText™ Elite™ Award for SAP Integration Excellence!

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Utilities Digital Journey Insights (Part 5): Utilities decentralize organizational models to meet consumer needs

CGI

Utilities Digital Journey Insights (Part 5): Utilities decentralize organizational models to meet consumer needs. To gain the true value of digital transformation, utilities are embracing more dynamic and autonomous organizational structures that enable them to make decisions closer to the customer.

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How utilities are getting creative to find new revenue streams

CGI

How utilities are getting creative to find new revenue streams. The utilities industry is undergoing a paradigm shift. This year’s findings reveal that 57% of our utility clients view increasing investments in new products and services as key to addressing regulatory reforms. harini.kottees…. Mon, 10/15/2018 - 06:42.

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L’avenir des services énergétiques : exploiter les données pour améliorer l’expérience client

CGI

The future of energy services: time for a step change in using data to improve the customer experience. While robotic process automation (RPA) can be used to automate many industry processes, how do utilities ensure they automate the right processes rather than just use “tech for tech’s sake”? kathy.jacquay@….