IBM Big Data Hub

AUGUST 1, 2023

Incident management and problem management are both governed by the Information Technology Infrastructure Library (ITIL) , a widely adopted guidance framework for implementing and documenting both management approaches. Incident documentation and communication: This is a crucial step of the incident lifecycle to help avoid future incidents.

Access 63

Access Communications Libraries Digital transformation 63

IBM Big Data Hub

DECEMBER 5, 2023

While estimates vary by industry, it is well documented that it costs significantly more to recruit a new customer than to retain existing ones. They also know it has never been easier to switch solutions or products if they’re not getting what they want from those organizations. Of course, this can cut both ways.

Customer Experience 70

Customer Experience Artificial Intelligence Communications Digital transformation 70

ARMA International

SEPTEMBER 22, 2021

This “anytime, anywhere” aspect is possible by merging traditional RIM practices of document and records lifecycle management and DT, but with a focus on how to “package” the content to deliver a product or service. The farmer can use AI to evaluate the results and then, based on data, decide to repeat or modify the process.

Digital transformation 52

Digital transformation Content services IT e-Discovery 52

IBM Big Data Hub

AUGUST 31, 2023

For example, your content might be stored in a knowledge base or content management system. Watson Discovery allows non-technical business users to upload documents, crawl the web or connect to content stored in Microsoft SharePoint, Salesforce or Box. Maintaining virtual assistants also requires less effort.

Artificial Intelligence 90

Artificial Intelligence Communications IT 90

IBM Big Data Hub

APRIL 4, 2024

Document-centric BPM is for efficiently managing documents and content—such as contracts—within processes. BPM also provides agents with access to a centralized knowledge base and customer history, enabling them to resolve inquiries more efficiently and effectively.

Compliance 61

Compliance Mining Risk Marketing 61

IBM Big Data Hub

JULY 17, 2023

These encoder-only architecture models are fast and effective for many enterprise NLP tasks, such as classifying customer feedback and extracting information from large documents. While they require task-specific labeled data for fine tuning, they also offer clients the best cost performance trade-off for non-generative use cases.

Analytics 68

Analytics Data science Cloud Metadata 68

IBM Big Data Hub

JULY 7, 2023

When knowledge workers leave the company, businesses face another challenge—finding a way to document, share and retain their knowledge to extend its benefits throughout the company. Business analytics: Data and insights help knowledge workers make informed decisions and find new opportunities.

CMS 73

CMS Artificial Intelligence Communications Customer Experience 73