OpenText Information Management
APRIL 4, 2024
As B2B SaaS companies gained popularity in the early 2000s, vendors faced a challenge: neglecting customer training and retention led to frustrated users grappling with complex software, resulting in higher churn rates and reduced profitability. What is customer success? Customer success grew out of the boom in SaaS companies. Forbes , 2022.
The Last Watchdog
OCTOBER 5, 2023
Editor’s note: I recently had the chance to participate in a discussion about the overall state of privacy and cybersecurity with Erin Kapczynski, OneRep’s senior vice president of B2B marketing. Here is Erin’s Q&A column, which originally went live on OneRep’s well-done blog.)
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Info Source
FEBRUARY 20, 2023
For example, an auto insurance claim often involves an e-form for the FNOL, plus paper based or digital documents covering the police report and the assessment of the repair shop but also photos or video documentation of the damage. email and electronic sourced inputs) caused by growing virtual B2C and B2B interactions.
Info Source
NOVEMBER 13, 2023
In EMEA , the Finance segment, consisting of Banking and Insurance, continues to account for one third of the regional Capture & IDP market in 2022. This blog post is an extract of the 2022–23 EMEA Capture & IDP Software Market report, one of the elements of the Infosource Capture Software analyst services.
Info Source
OCTOBER 21, 2022
Demand for solutions to automate processes in the Finance Segment, in which we include BFSI and Insurance, grew strongly in 2021. email and electronic sourced inputs) caused by growing virtual B2C and B2B interactions. The largest verticals in the Capture & IDP markets are the Finance and Public Sectors.
Reltio
JANUARY 29, 2020
These home warranties have been a boon for the insurance industry because this segment grows 3.1% This blog was originally posted on Forbes. annually with two-thirds of the market being dominated by the two largest carriers. Being recognized as a customer satisfaction leader is a huge PR success and cannot be underestimated.
Info Source
MARCH 16, 2022
This trend also impacts how end customers communicate and interact in B2B and B2C environments, which is increasingly digital and involves a diverse set of input channels and formats. Remote work of knowledge workers involved in business transactions increases the demand for Web-based and cloud-based Capture Software clients.
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