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Public Library Staff: Making a Difference

CILIP

Public Library Staff: Making a Difference. Public library staff are an integral part of library services and arguably its most vital asset. Our new research Making a Difference: Libraries, Lockdown and Looking Ahead has made this, among other things, abundantly clear. Only, services don?t

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Customer service trends winning organizations need to follow

IBM Big Data Hub

Paying attention to the latest customer service trends ensures that an organization is prepared to meet changing customer expectations. More than ever, organizations must stay on top of changes in the customer service experience to improve customer satisfaction and meet increased customer needs.

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Top Open Source Security Tools

eSecurity Planet

It matches reported vulnerabilities to the open source libraries in code, reducing the number of alerts. It has more than 70 extensions, and a knowledge base with more than 14 million open source components. Additionally, it helps organizations meet specific compliance requirements such as PCI-DSS. Acunetix.

Security 132
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The whole sector needs to work together

CILIP

THE choice was either to teach a procurement expert about libraries or to teach a librarian about procurement. so making that framework more appropriate to the library sector. One aim is to find flexibility and grow common ground between suppliers and university libraries. It would allow libraries to say ?I Innovation.

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Starting small but dreaming big: A beginner’s journey to web archiving

Archive-It

by Yoo Young Lee, Head, Information Technology, University of Ottawa Library. My journey to web archiving started suddenly, with an invitation to preserve the web content of the National Aboriginal Health Organization (NAHO) in 2017, when I had just joined the University of Ottawa Library as a Web and Digital Initiatives librarian.

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Incident management vs. problem management: What’s the difference?

IBM Big Data Hub

Organizations try to keep their IT infrastructure in good standing by using IT service management (ITSM) to govern the implementation, delivery and management of services that meet the needs of end users. It provides a library of best practices for managing IT assets and improving IT support and service levels.

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History Hub: A 21st Century Model for Archival Reference

Archives Blogs

We like to think of History Hub as both a community and an interactive knowledge base that scales and improves in quality over time. History Hub has seen a steady increase in traffic and activity since launch, enabling continued growth of the knowledge base that powers the platform. Homepage of History Hub, history.gov.