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Beyond basics: Six tips for an exceptional customer service strategy

IBM Big Data Hub

Sign up for customer and employee experience topic updates Six tips to ensure a successful customer service strategy 1. While estimates vary by industry, it is well documented that it costs significantly more to recruit a new customer than to retain existing ones.

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How one Canadian museum is using Digital Preservation to protect immigrant voices

Preservica

The digital transformation of museum collections. In the age of digital transformation, museums must now support digital collections as well. They document these voices through their digital collections which include oral histories, written stories, photographs, and more.

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The State of Content Management in 2020 [Expert Tips & Research]

AIIM

AIIM has been the go-to resource for information professionals to find research, education, and training for over 70 years. 4 Content Management Tips from the Experts. The basic idea is an organization will decide to hold off on dealing with legacy paper documents until someone asks for it or the need arises. Start with CONTENT?

ECM 184
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#ModernDataMasters: Henrik Liliendahl, Chairman & CTO, Product Data Lake

Reltio

I was educated in computer engineering but my first job was on the business side. Driven by digital transformation, companies must interact more and share data – they cannot reinvent the wheel, they need to work together. What are your top 3 tips or resources to share for aspiring modern data masters?

MDM 49
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Does Your Content Drive Organizational Value?

AIIM

If you’ve been paying attention to the research we conduct and the educational information we share, you know that AIIM describes Intelligent Information Management (IIM) as all the things you want to do with, or get from, your organization’s information. For many years, capture was somewhat of an afterthought.It

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#ModernDataMasters: Henrik Liliendahl, Chairman & CTO, Product Data Lake

Reltio

I was educated in computer engineering but my first job was on the business side. Driven by digital transformation, companies must interact more and share data – they cannot reinvent the wheel, they need to work together. What are your top 3 tips or resources to share for aspiring modern data masters?

MDM 40
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Resolving Disputes During & Post COVID

Information Governance Perspectives

We’re going to discuss some of the specific products that are leading this communication and digital transformation revolution, some of the cybersecurity aspects of using these tools, and I’m eager to hear from you as to how it’s affecting the way that YOU work and support YOUR clients and business partners. They’re everywhere.