AIIM

SEPTEMBER 5, 2019

When you say, “I’m a Records Manager,” what's their response? If you’re like me when I tell family members I work for the Association of Intelligent Information Management, you probably see a somewhat puzzled face looking back at you. Have you ever been at a family gathering or dinner party and the topic of jobs comes up?

Records Management 80

Records Management Customer Experience Education Libraries 80

AIIM

AUGUST 23, 2019

The intersection between Content Services (multi-channel capture, content integration and migration, document management, and records management and preservation) and Process Services (case management, business process management, robotic process automation, and decision management) is a critical one on the journey to Digital Transformation.

ECM 111

ECM Customer Experience Digital transformation Paper 111

ARMA International

SEPTEMBER 13, 2021

Digital Experience Platforms (DXP). A good digital experience can underpin a good customer experience. DXP is about delivering better digital experiences that engage customers so they can find the products and services they require. Glossary of Records Management and Information Governance Terms, 5th ed.,

Digital transformation 59

Digital transformation Blockchain IT Computer and Electronics 59

AIIM

MAY 20, 2020

Information is now cascading down on every organization in unprecedented volumes and forms, challenging traditional and manual concepts of records management and information stewardship. As Information Professionals, we’re facing a perfect storm of sorts - as information chaos continues to grow, so does the value of this information.

IT 135

IT Unstructured data ECM Customer Experience 135

Info Source

DECEMBER 8, 2023

We expect this sector to be at the forefront of embracing Advanced AI technologies to further enhance customer facing processes with a strong focus on Customer Experience. The newer players in the ecosystem are advantaged by digital first processes that have been designed to provide a superior customer experience.

Marketing 40

Marketing Customer Experience Energy and Utilities Digital transformation 40

ARMA International

SEPTEMBER 27, 2021

Depending on one’s role, the ECM solution might mean a content management system (CMS), web content management (WCM), knowledge management system (KMS), document management systems (DMS), and electronic documents and records management system (EDRMS). Customer Experience Risks. Knight, F.H.

Digital transformation 54

Digital transformation Risk IT Computer and Electronics 54