Customer Experience Education Records Management Security 
OpenText Information Management
MAY 2, 2024
It fuels our decision-making, helps us enhance customer experiences, and drives innovation. Sounding the content sprawl alarm In my experience, content sprawl is easy to diagnose but hard to cure. Over the years, the organization had built up filing cabinets full of manila folders containing these records.
ARMA International
SEPTEMBER 13, 2021
Digital Experience Platforms (DXP). A good digital experience can underpin a good customer experience. DXP is about delivering better digital experiences that engage customers so they can find the products and services they require. Digital Rights Management (DRM). Closely associated with DAM is DRM.
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AIIM
MAY 20, 2020
Information is now cascading down on every organization in unprecedented volumes and forms, challenging traditional and manual concepts of records management and information stewardship. As Information Professionals, we’re facing a perfect storm of sorts - as information chaos continues to grow, so does the value of this information.
Info Source
DECEMBER 8, 2023
We expect this sector to be at the forefront of embracing Advanced AI technologies to further enhance customer facing processes with a strong focus on Customer Experience. The newer players in the ecosystem are advantaged by digital first processes that have been designed to provide a superior customer experience.
ARMA International
SEPTEMBER 27, 2021
“Commissioned by organizers to predict worst-case scenarios for the Munich games, [Georg] Sieber came up with a range of possibilities, from explosions to plane crashes, for which security teams should be prepared. Customer Experience Risks. Part 2 discussed customer experience (CX) as a CSF for DT.
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