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Call Center Modernization with AI

IBM Big Data Hub

Think of the example above—long wait times and unanswered questions can only lead to frustrated customers and agents and slower businesses. It mines data, customizes interactions and is continuously learning. “ *Insert Name*, transferring you to one of our agents who can answer your question about coverage abroad.” .

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Call center modernization with AI

IBM Big Data Hub

Think of the example above—long wait times and unanswered questions can only lead to frustrated customers and agents and slower businesses. It mines data, customizes interactions and is continuously learning. “ *Insert Name*, transferring you to one of our agents who can answer your question about coverage abroad.” .

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Application modernization overview

IBM Big Data Hub

Many are addressing this via building accelerators that could be customized for enterprise consumption that helps accelerate specific areas of modernization and one such example from IBM is IBM Consulting Cloud Accelerators. We will explore key areas of acceleration with an example in this article.

Cloud 99
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#ModernDataMasters: Mike Evans, Chief Technology Officer

Reltio

Of course, our initial MDM project proposal was rejected outright! A passion of mine is imparting the knowledge and experience that the data leaders of today possess to the next generation of data professionals. Experience does of course count for a lot. And I returned to being a Junior Project Manager.

MDM 75
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The World Is An Internet Startup Now

John Battelle's Searchblog

I considered myself one of them, of course, but I also kept a bit apart - it's one reason I live up in Marin, and not down in the Silicon Valley. But as I scanned the room last night and watched those friends of mine, I realized that each of them was now involved in an Internet startup in some way or another. Why did I do that?

Mining 111
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Leaders need the technical detail

MIKE 2.0

Good examples of changes that are coming with more that is unknown than known include cyber currencies, blockchain, quantum computing, artificial intelligence, smart cities, augmented reality and additive manufacturing. These are some of the technologies that are likely to drive big decisions for leaders in the coming years.

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We Have Yet to Clothe Ourselves In Data. We Will.

John Battelle's Searchblog

On a Macintosh computer, for example, “System Preferences” is the control box of your most important interactions with the machine. Imagine further if I could mash it up with other data entities – be they friends of mine, bands I like, or even brands? An example. – have preferences and settings.

Retail 109