Reltio

APRIL 25, 2019

Blake Morgan , Customer Experience Futurist, makes her point in the Forbes article Five Trends Shaping the Future of Customer Experience In 2019. According to her, “customer experience (CX) is now seen as a key business strategy for every brand.”

Customer Experience 75

Customer Experience Digital transformation B2B B2C 75

Reltio

JULY 21, 2021

How an increased focus on first-party data could be the recipe for success in delivering an amazing omnichannel customer experience. Why master data management should be the icing on that cake to enhance your customers’ experiences across all channels – not just digital. What are my GDPR and data protection obligations?

Customer Experience 52

Customer Experience B2C MDM B2B 52

Thales Cloud Protection & Licensing

MARCH 14, 2023

They also demand exemplary customer experience, and most are not shy about taking their business elsewhere if their expectations go unmet. In a saturated market, businesses must work hard to find the sweet spot, balancing customer experience, cyber security, and compliance. How can retailers rise to meet these demands?

Privacy 71

Privacy Retail Customer Experience B2C 71

DLA Piper Privacy Matters

FEBRUARY 1, 2019

B2C businesses will need to be more careful than ever in the way they collect and process consumer personal data, the way they inform them of such processing, etc. They must also ensure that all the key principles of the GDPR are respected in en effective manner.

GDPR 40

GDPR Personal data B2C Retail 40

Reltio

MAY 21, 2019

” “So you like the whole experience.” Oh, you want us to leverage customer experience for loyalty?” In the modern connected age, customer expectations have changed. Millennials in particular, place a premium on experience and at times are ready to forego financial rewards of loyalty.

Customer Experience 89

Customer Experience Retail B2C Marketing 89

Reltio

JUNE 22, 2020

Customer Data Silos Lead to Disconnected Customer Experiences. While there’s a lot of great strategy work happening to improve customer experience in retail and luxury brands, often it’s happening in silos. And, there’s usually a huge, gaping hole in that strategy: customer data. Digital Team. Services Team.

Retail 78

Retail MDM Customer Experience Analytics 78

Reltio

JUNE 12, 2020

B2B, B2C or B2B2C: B2B. This period covered the preparations for GDPR going live in May 2018. Of knowing how and what to do with it to drive great customer experiences. If you’ve had to make a claim, you’ll also know that most customers renew based on claims experience. Years in Position: Over 10 years.

Insurance 52

Insurance Customer Experience B2B MDM 52