IBM Big Data Hub

MAY 17, 2024

Key takeaways By implementing effective solutions for AI in commerce, brands can create seamless, personalized buying experiences that increase customer loyalty, customer engagement, retention and share of wallet across B2B and B2C channels.

B2C 68

B2C B2B Customer Experience e-Delivery 68

Reltio

JULY 21, 2021

How an increased focus on first-party data could be the recipe for success in delivering an amazing omnichannel customer experience. There is a huge opportunity to optimise the usage of this first-party information to drive truly omnichannel digital transformation throughout your enterprise. First-party data and cookies.

Customer Experience 52

Customer Experience B2C MDM B2B 52

Info Source

OCTOBER 21, 2022

The demand for Capture & IDP solutions in 2021 was particularly strong in North America, where sales grew in double digits, including some projects that had been delayed due to the pandemic in 2020. We saw a continued strong demand for Case Management use cases as part of the digitalisation of end customer facing processes.

Marketing 52

Marketing Digital transformation Sales Paper 52

Info Source

MARCH 16, 2022

This trend also impacts how end customers communicate and interact in B2B and B2C environments, which is increasingly digital and involves a diverse set of input channels and formats. In 2022, we expect subscription sales to surpass perpetual license sales for the first time.

Information capture 59

Information capture Marketing Digital transformation Cloud 59

Reltio

MAY 21, 2019

” “So you like the whole experience.” Oh, you want us to leverage customer experience for loyalty?” In the modern connected age, customer expectations have changed. Millennials in particular, place a premium on experience and at times are ready to forego financial rewards of loyalty.

Customer Experience 89

Customer Experience Retail B2C Marketing 89

Info Source

MARCH 16, 2022

This trend also impacts how end customers communicate and interact in B2B and B2C environments, which is increasingly digital and involves a diverse set of input channels and formats. In 2022, we expect subscription sales to surpass perpetual license sales for the first time.

Information capture 52

Information capture Marketing Digital transformation Cloud 52

Reltio

DECEMBER 10, 2021

Your data fuels your business and your digital transformation. Your ability to run a digital business and make insightful decisions depends heavily on how well you manage your core data. With Reltio APIs, our customers also build web and mobile applications that leverage unified, timely data in Reltio.

MDM 98

MDM Analytics Digital transformation Cloud 98