The Last Watchdog

OCTOBER 5, 2023

Editor’s note: I recently had the chance to participate in a discussion about the overall state of privacy and cybersecurity with Erin Kapczynski, OneRep’s senior vice president of B2B marketing. Regular training and simulations can help reduce risks associated with human errors. How can companies minimize risks?

Cybersecurity 203

Cybersecurity Privacy Cloud IoT 203

OpenText Information Management

APRIL 4, 2024

As B2B SaaS companies gained popularity in the early 2000s, vendors faced a challenge: neglecting customer training and retention led to frustrated users grappling with complex software, resulting in higher churn rates and reduced profitability. What is customer success? Customer success grew out of the boom in SaaS companies.

Sales 62

Sales B2B Communications Insurance 62

Reltio

JANUARY 29, 2020

These home warranties have been a boon for the insurance industry because this segment grows 3.1% This will then allow companies to establish the right incentives and training plans to assure a better customer experience to reduce the bottom-line and grow the top-line by charging a premium price.

Customer Experience 52

Customer Experience Manufacturing B2C B2B 52

Bill Schmarzo - Dell EMC

APRIL 4, 2018

We sought to train our students – tomorrow’s business leaders – to embrace the “Big Data MBA” concepts in creating digital transformation-based business models. To support this training, we created a methodology that guided the students through a digital transformation exercise. Captures “What Does Success Look Like?”

Digital transformation 98

Digital transformation Big data Marketing Artificial Intelligence 98

Bill Schmarzo - Dell EMC

APRIL 4, 2018

We sought to train our students – tomorrow’s business leaders – to embrace the “Big Data MBA” concepts in creating digital transformation-based business models. To support this training, we created a methodology that guided the students through a digital transformation exercise. Captures “What Does Success Look Like?”

Digital transformation 40

Digital transformation Big data Marketing Artificial Intelligence 40

The Last Watchdog

DECEMBER 27, 2021

In 2021, Lloyd’s of London adjusted their policies to not pay ransom costs anymore, likely because their actuaries told them it was irrational to insure against a problem we’re not very good at preventing. That step will likely signal big changes coming for the insurance, fintech, and security industries in the year ahead and beyond.

Privacy 235

Privacy Cybersecurity Ransomware Insurance 235