IBM Big Data Hub

MAY 17, 2024

Key takeaways By implementing effective solutions for AI in commerce, brands can create seamless, personalized buying experiences that increase customer loyalty, customer engagement, retention and share of wallet across B2B and B2C channels.

B2C 59

B2C B2B Customer Experience e-Delivery 59

Thales Cloud Protection & Licensing

MARCH 5, 2023

In the fragmented insurance landscape, let’s unify customer experience divya Mon, 03/06/2023 - 06:13 You may think of an insurance company as a singularly-focused entity, offering protection for one product. a reliable, secure database was required, not only for their business, but also to satisfy resellers and other business partners.

Customer Experience 71

Customer Experience Insurance B2C B2B 71

IBM Big Data Hub

SEPTEMBER 26, 2022

The key is making sure all this data is transparent and responsibly governed for privacy and security. It also provides a strong foundation for 360-degree views of customers , or in this case citizens rather than customers.

B2C 52

B2C Analytics B2B Digital transformation 52

Reltio

APRIL 25, 2019

Blake Morgan , Customer Experience Futurist, makes her point in the Forbes article Five Trends Shaping the Future of Customer Experience In 2019. According to her, “customer experience (CX) is now seen as a key business strategy for every brand.”

Customer Experience 75

Customer Experience Digital transformation B2B B2C 75

Reltio

FEBRUARY 3, 2020

I remember reading the Gartner prediction that by 2020, 86% of companies will be competing on customer experience. Well, 93% of CEOs and executives say improving the customer experience is one of their organization’s top 3 priorities in the next two years. So is having a complete view of the customer across channels.

Customer Experience 69

Customer Experience MDM Data science B2C 69

Info Source

MARCH 16, 2022

This trend also impacts how end customers communicate and interact in B2B and B2C environments, which is increasingly digital and involves a diverse set of input channels and formats. They have been able to secure impressive amounts of VC funding and valuation levels that were unheard of in the Information Capture market.

Information capture 59

Information capture Marketing Digital transformation Cloud 59

Info Source

MARCH 16, 2022

This trend also impacts how end customers communicate and interact in B2B and B2C environments, which is increasingly digital and involves a diverse set of input channels and formats. They have been able to secure impressive amounts of VC funding and valuation levels that were unheard of in the Information Capture market.

Information capture 52

Information capture Marketing Digital transformation Cloud 52