AIIM

APRIL 21, 2022

Next-level customer service. Because I had a remarkable customer experience with Hello Fresh, and now I expect to have just as good an experience with your organization. If Hello Fresh has an easy-to-use website and home run customer service, your shared customers are going to expect the same from you.

Customer Experience 147

Customer Experience Digital transformation Insurance Government 147

Reltio

JUNE 12, 2020

Title: Founder & Data Governance Consultant. 1 sentence company description: DataZed is a consultancy that works with organizations to improve their data quality, data governance and data strategy. Summary: Charles specializes in data governance, data quality and data strategy for the insurance industry.

Insurance 52

Insurance Customer Experience B2B MDM 52

Information Governance Perspectives

MAY 10, 2020

In May of 2020 I was honored to speak at the MERv conference with John Frost of Box on the topic of Using Information Governance with a Privacy Compliance Plan as the Fulcrum for Data Privacy and Continuous Compliance. Privacy makes data governance ethical and tangible, and compliance leaders understand that.

Compliance 52

Compliance Information governance Privacy Data Privacy 52

Info Source

MAY 13, 2020

For example, US decision makers believe RPA will be most valuable for improving the customer experience (40%) and financial planning and decision making (38%). Improving customer experience. Download the State of Process Mining and Robotic Process Automation 2020 global report at [link]. IT service management.

Mining 52

Mining Customer Experience Financial Services Insurance 52

Info Source

OCTOBER 21, 2022

Globally end customer organisations invested over 5.5 The growth rates for Capture & IDP software and solutions accelerated in 2021 after a slight slowdown caused by the pandemic in 2020. We saw a continued strong demand for Case Management use cases as part of the digitalisation of end customer facing processes.

Marketing 52

Marketing Digital transformation Sales Paper 52

Info Source

MARCH 16, 2022

For example, when submitting an insurance claim for a damaged item, inputs will be provided through a variety of channels including eforms, fax, scanned documents, voice, or video. It’s worth noting that both these factors are lessening as banks are looking more at SaaS deployments and RPA vendors are transitioning their customers to SaaS.

Information capture 59

Information capture Marketing Digital transformation Cloud 59

Info Source

MARCH 16, 2022

For example, when submitting an insurance claim for a damaged item, inputs will be provided through a variety of channels including eforms, fax, scanned documents, voice, or video. It’s worth noting that both these factors are lessening as banks are looking more at SaaS deployments and RPA vendors are transitioning their customers to SaaS.

Information capture 52

Information capture Marketing Digital transformation Cloud 52