Notes and observations about the 2012 intranet innovation award winners
ChiefTech
SEPTEMBER 27, 2012
If you jump to slide 16, notice the size of the team involved in this project - which also included Meld Studios , who specialise in service design & customer experience (I know Iain and Steve). I2012 decinsight from Karina Smith. I think this case study really demonstrates the value of investing up front in the design process.
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