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How chatbots can provide a better customer experience

IBM Big Data Hub

As chatbots start leveraging today’s powerful technologies such as generative AI, natural language processing (NLP), intelligent document understanding, speech recognition, speech synthesis and more, they offer even more convenient and fulfilling outcomes. Businesses like Humana, The Master’s, and ABN AMRO Bank N.V.

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Hacked Data Broker Accounts Fueled Phony COVID Loans, Unemployment Claims

Krebs on Security

A group of thieves thought to be responsible for collecting millions in fraudulent small business loans and unemployment insurance benefits from COVID-19 economic relief efforts gathered personal data on people and businesses they were impersonating by leveraging several compromised accounts at a little-known U.S.

Insurance 345
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Exploring the AI and data capabilities of watsonx

IBM Big Data Hub

These encoder-only architecture models are fast and effective for many enterprise NLP tasks, such as classifying customer feedback and extracting information from large documents. With multiple families in plan, the first release is the Slate family of models, which represent an encoder-only architecture.