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The customer experience evolution: Today’s data-driven, real-time discipline

IBM Big Data Hub

How we arrived at this CX environment Early days of retail Before mass media, it was harder to know what other products were available outside of the ones offered by the local store. They were much less likely to have any meaningful relationship with the product manufacturer unless those products were made and sold locally.

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5 Steps CPGs Should Take When Considering Direct-To-Consumer (D2C)

Reltio

Learn from industries that have already had to digitally transform the customer experience. The majority is produced in bulk and delivered in tankers or bags of more than 16kg to bakeries or other food manufacturers. In order for retailers to sell flour to consumers, the bags are generally 500g or 1kg in size.

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Digital leaders: Driving pace and scale in a dynamic market, part 1 (environment)

CGI

Becoming digital is more than just about technology. Although digital transformation remains a key trend in 2017, industries and organizations are evolving at different speeds. Digital leaders within each industry are moving ahead of the industry majority, creating significant competitive gaps, as well as headroom.

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SHARED INTEL: Study shows mismanagement of ‘machine identities’ triggers $52 billion in losses

The Last Watchdog

In one sense, digital transformation is all about machines. Here are excerpts, edited for clarity and length: LW: Can you frame the top challenges businesses face as digital transformation accelerates? Hudson: The world as we once knew it is becoming digitalized. Everything. It’s a real threat.

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Public cloud vs. private cloud vs. hybrid cloud: What’s the difference?

IBM Big Data Hub

According to the most recent IBM Transformation Index: State of Cloud , more than 77% of respondents have adopted a hybrid cloud approach to help drive digital transformation. What do private cloud, public cloud and hybrid cloud have in common? Protect confidential or sensitive data on private cloud infrastructure.

Cloud 110
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What are the different types of sourcing?

IBM Big Data Hub

The trend toward digital transformation has many organizations strengthening their operations through business process outsourcing. This is common for manufacturers that wish to sell direct to their customers instead of relying on distributors. This has fundamentally changed the outsourcing market.

Marketing 103
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Kofax advances enterprise-wide deployment of next-generation robotic process automation to rapidly and exponentially scale the digital workforce

Info Source

London, UK November 14, 2018 – Kofax® , a leading supplier of Intelligent Automation software to automate and digitally transform end-to-end business processes, today announced Kofax RPA’s next-generation robotic process automation (RPA) capabilities that leverage artificial intelligence (AI) and machine learning (ML).