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Beyond basics: Six tips for an exceptional customer service strategy

IBM Big Data Hub

While every customer interaction is different, organizations that want to improve customer retention and grow their customer base must create an effective customer service strategy. Sign up for customer and employee experience topic updates Six tips to ensure a successful customer service strategy 1.

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Digitalizing your content - How do you change employee behavior?

AIIM

You have led the pack in creating a digital transformation strategy but how do you get your employees to engage and help your organization realize its goals? In this article, we look at 5 ways to change your employees behavior and drive digital transformation in your organization. The VIPs of digitalization.

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Trends and Predictions for 2022 – More of the Same?

Thales Cloud Protection & Licensing

This is a necessity as digital transformation continues as a secular trend. The perennial challenge, which is not unique to the communications attack surface, is that there needs to be greater user education and awareness to prevent phishing, smishing or any other types of fraud targeting online users. Data security.

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How to build a data culture

Collibra

Even after developing a robust strategy for digital transformation, data professionals often fail to get desirable results because they cannot engrain data’s value in their organization’s culture. When developing a firm data strategy, it is essential to keep your company’s perception of data in mind.

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The Customer Journey Digital Transformation Workbook

Bill Schmarzo - Dell EMC

Digital Transformation is becoming a business mandate. Figure 1: “Driving Business Strategies with Data Science: Big Data MBA” Because in our evolving world, successful digital transformation will be the difference whether a business survives or wilts in the modern economy. for more details).

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The State of Content Management in 2020 [Expert Tips & Research]

AIIM

AIIM has been the go-to resource for information professionals to find research, education, and training for over 70 years. 4 Content Management Tips from the Experts. Notice this definition includes all of the supporting strategies, methods, and tools in addition to the technology itself. Start with CONTENT? It’s a lot.

ECM 186
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The Customer Journey Digital Transformation Workbook

Bill Schmarzo - Dell EMC

Digital Transformation is becoming a business mandate. Figure 1: “Driving Business Strategies with Data Science: Big Data MBA” Because in our evolving world, successful digital transformation will be the difference whether a business survives or wilts in the modern economy. for more details).