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Beyond basics: Six tips for an exceptional customer service strategy

IBM Big Data Hub

Sign up for customer and employee experience topic updates Six tips to ensure a successful customer service strategy 1. While estimates vary by industry, it is well documented that it costs significantly more to recruit a new customer than to retain existing ones.

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The Customer Journey Digital Transformation Workbook

Bill Schmarzo - Dell EMC

Digital Transformation is becoming a business mandate. Figure 1: “Driving Business Strategies with Data Science: Big Data MBA” Because in our evolving world, successful digital transformation will be the difference whether a business survives or wilts in the modern economy. Key Digital Economic Concepts.

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The State of Content Management in 2020 [Expert Tips & Research]

AIIM

Since this article was published in 2017, the Information Management industry exploded with new questions, like, Is ECM really dead? AIIM has been the go-to resource for information professionals to find research, education, and training for over 70 years. 4 Content Management Tips from the Experts. Start with CONTENT?

ECM 184
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The Customer Journey Digital Transformation Workbook

Bill Schmarzo - Dell EMC

Digital Transformation is becoming a business mandate. Figure 1: “Driving Business Strategies with Data Science: Big Data MBA” Because in our evolving world, successful digital transformation will be the difference whether a business survives or wilts in the modern economy. Key Digital Economic Concepts.

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#ModernDataMasters: Henrik Liliendahl, Chairman & CTO, Product Data Lake

Reltio

He has many years of cross-industry experience in consulting with clients across all major MDM and PIM technologies. I was educated in computer engineering but my first job was on the business side. What are your top 3 tips or resources to share for aspiring modern data masters? What was your route into technology, MDM and PIM?

MDM 49
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Business Must Change: InfoSec in 2019

The Falcon's View

There is tons of research and evidence that shows we're now clearly within the 4th industrial age. That said, there was definitely a watershed moment in the mid-1990s marking a clear transition from the old Deming-era industrial ways to this modern digital era. That brings us to 2019. the current dysfunction).

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#ModernDataMasters: Henrik Liliendahl, Chairman & CTO, Product Data Lake

Reltio

He has many years of cross-industry experience in consulting with clients across all major MDM and PIM technologies. I was educated in computer engineering but my first job was on the business side. What are your top 3 tips or resources to share for aspiring modern data masters? What was your route into technology, MDM and PIM?

MDM 40