CGI

DECEMBER 9, 2019

Harnessing data—be it to anticipate future consumption trends, refine sales forecasts, optimize inventory management and replenishment, or improve customer experience —has become crucial to delivering greater value to customers and the business. Learning from pioneers.

Retail 96

Retail Sales Customer Experience Artificial Intelligence 96

Reltio

MAY 21, 2019

” “So you like the whole experience.” Oh, you want us to leverage customer experience for loyalty?” In the modern connected age, customer expectations have changed. Millennials in particular, place a premium on experience and at times are ready to forego financial rewards of loyalty.

Customer Experience 89

Customer Experience Retail B2C Marketing 89

erwin

JUNE 11, 2020

With tools such as Artificial Intelligence, Machine Learning, and Data Mining, businesses and organizations can collate and analyze large amounts of data reliably and more efficiently. Real-time data analytics can be used by businesses to better meet customer needs as it arises and improve customer satisfaction.

Analytics 103

Analytics Blockchain Artificial Intelligence Big data 103

ARMA International

SEPTEMBER 22, 2021

Customer Experience (CX). In the age of DT, organizations must ensure memorable experiences for their customers. They must look at the value of experiences across a range of products and services to increase brand recognition, customer loyalty, market share, business performance, and more.

Digital transformation 52

Digital transformation Content services IT e-Discovery 52

CGI

OCTOBER 31, 2018

Emerging trends are creating numerous opportunities to unlock new customer experiences and business models for the digital economy, with advanced analytics serving as the differentiator in achieving operational, commercial and customer engagement excellence. Advanced analytics and automation: The business focus.

Energy and Utilities 40

Energy and Utilities Analytics Digital transformation Customer Experience 40