Info Source

MAY 13, 2020

Global survey results released today found that process knowledge is the primary success factor for robotic process automation (RPA) projects, yet only 31% of US organizations are currently using process mining tools to understand their processes. Improving customer experience. Process mining . IT service management.

Mining 52

Mining Customer Experience Financial Services Insurance 52

Security Affairs

OCTOBER 9, 2024

This capability enhances the user experience by providing tailored responses that meet individual needs. Bots can collect valuable data from user interactions, which can be analyzed to gain insights into customer preferences and behaviors. This information can inform business strategies and improve service offerings.

Communications 104

Communications Risk Cybersecurity Personal data 104

OpenText Information Management

SEPTEMBER 16, 2024

1 The ratio between man and machine All industries use machines, yet the energy and resources sector including utilities , oil and gas , chemicals , and metals & mining industries is the most capital intensive. GenAI : Create tailored content to inform machine owners on recommended service to meet SLAs.

Energy and Utilities 90

Energy and Utilities e-Delivery Analytics Mining 90

IBM Big Data Hub

JUNE 30, 2023

This is not only impacting the sector’s ability to meet consumer expectations by delivering the products customers need when they need them. Supply chain woes are also impacting the speed and efficiency with which this equipment-heavy industry can repair vital machinery. Delays in repairs can often mean supply chain disruptions.

Manufacturing 67

Manufacturing Mining B2B Analytics 67

Reltio

MAY 21, 2019

So I decided to take the opportunity and meet her. Martha earlier worked with one of our customers and had recently moved to another company as VP – Customer Innovation and Experience. She was delighted that we could meet in person and suggested an early morning breakfast meet. At a café near my hotel.

Customer Experience 89

Customer Experience Retail B2C Marketing 89

IBM Big Data Hub

DECEMBER 14, 2022

Instances like these are far too common—the debacle ends up being costly for the company, and frustrating for both customer and agent. Conversational AI solutions for customer service have come a long way, helping organizations meet customer expectations while reducing containment rates, complexity, and costs.

Customer Experience 79

Customer Experience Mining Retail Analytics 79

CILIP

JULY 22, 2024

However, I cannot stress enough how much of a difference it will make to your Professional Registration experience. A good mentor will be there for you when things get tougher; I certainly wouldn’t have gotten that far without mine (thank you, Nicki!). Take notes at meetings, during courses, CPD events, etc., and reflect on it.

Libraries 52

Libraries Customer Experience Mining IT 52