Info Source

MAY 13, 2020

Global survey results released today found that process knowledge is the primary success factor for robotic process automation (RPA) projects, yet only 31% of US organizations are currently using process mining tools to understand their processes. Improving customer experience. Process mining . IT service management.

Mining 52

Mining Customer Experience Financial Services Insurance 52

IBM Big Data Hub

JUNE 30, 2023

This is not only impacting the sector’s ability to meet consumer expectations by delivering the products customers need when they need them. Supply chain woes are also impacting the speed and efficiency with which this equipment-heavy industry can repair vital machinery. Delays in repairs can often mean supply chain disruptions.

Manufacturing 73

Manufacturing Mining B2B Analytics 73

Reltio

MAY 21, 2019

So I decided to take the opportunity and meet her. Martha earlier worked with one of our customers and had recently moved to another company as VP – Customer Innovation and Experience. She was delighted that we could meet in person and suggested an early morning breakfast meet. At a café near my hotel.

Customer Experience 89

Customer Experience Retail B2C Marketing 89

IBM Big Data Hub

DECEMBER 14, 2022

Instances like these are far too common—the debacle ends up being costly for the company, and frustrating for both customer and agent. Conversational AI solutions for customer service have come a long way, helping organizations meet customer expectations while reducing containment rates, complexity, and costs.

Customer Experience 86

Customer Experience Mining Retail Analytics 86

IBM Big Data Hub

NOVEMBER 30, 2022

AI and machine learning enable more self-service answers and actions and help route customers who need live agent support to the right place – continuously analyzing customer interactions to improve response. Ultimately, improved resolution rates mean better customer experiences and improved brand reputation.

Customer Experience 52

Customer Experience Mining Retail Analytics 52

erwin

JUNE 11, 2020

With tools such as Artificial Intelligence, Machine Learning, and Data Mining, businesses and organizations can collate and analyze large amounts of data reliably and more efficiently. Real-time data analytics can be used by businesses to better meet customer needs as it arises and improve customer satisfaction.

Analytics 103

Analytics Blockchain Artificial Intelligence Big data 103

CGI

JANUARY 9, 2014

The interesting challenge is to treat each of your many and varied customers as an individual—to make the connection personal. Respected analysts like Ovum have identified Customer Experience Management as a maturing trend, but one that many organisations have yet to embrace fully. The Essence of Fresh Conversation.

Customer Experience 40

Customer Experience Mining Marketing IT 40