Info Source
NOVEMBER 13, 2023
The market demand for Capture and IDP solutions continues to shift to business applications that automate business transactions, with Records Management being an important but secondary use case. The largest and growing use case is Case Management, such as onboarding and claims.
Info Source
OCTOBER 21, 2022
Data is extracted, validated, and augmented to create the required information for a business process related to an Accounting Workflow, Case Management type applications, to comply with Records Management requirements or to fulfill analytics or discovery needs. The Manufacturing sector recovered strongly in 2021.
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Info Source
SEPTEMBER 15, 2023
The demand for the automation of transactional business processes continued to increase, fueled by the shortage in skilled staff and increasing customer experience expectations following the pandemic. In our analysis of use cases, where new Capture & IDP solutions are deployed, Case Management type use cases (e.g.,
Info Source
DECEMBER 8, 2023
We expect this sector to be at the forefront of embracing Advanced AI technologies to further enhance customer facing processes with a strong focus on Customer Experience. The newer players in the ecosystem are advantaged by digital first processes that have been designed to provide a superior customer experience.
ARMA International
SEPTEMBER 13, 2021
Digital Experience Platforms (DXP). A good digital experience can underpin a good customer experience. DXP is about delivering better digital experiences that engage customers so they can find the products and services they require. Glossary of Records Management and Information Governance Terms, 5th ed.,
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