IBM Big Data Hub

AUGUST 2, 2023

However, with some support teams handling thousands of calls from customers daily, meeting these needs in real-time has become increasingly challenging. That raises the question, how can business owners keep all customers satisfied with their customer experience? 
 How do customer service chatbots work?

Customer Experience 55

Customer Experience Artificial Intelligence Retail Marketing 55

Collibra

FEBRUARY 21, 2024

More importantly, it lays a foundation for data governance and data quality that can fuel your organization with the trusted data that drives decision-making. Such initiatives not only build a common knowledge base but also demonstrate the organization’s commitment to supporting its teams through the transition.

Cloud 95

Cloud Digital transformation Customer Experience Analytics 95

Collibra

SEPTEMBER 16, 2022

Superior customer experience. Your organization can also leverage Data Governance to standardize the management of data assets and improve their quality. . Overseeing data governance and managing metadata are also part of their responsibility. Improving data quality delivers: . Trusted reporting and analytics.

Customer Experience 93

Customer Experience Data collection Analytics Communications 93

IBM Big Data Hub

JANUARY 18, 2024

They can eliminate prolonged wait times in phone-based customer support and email or live chat support. Chatbots are instantly accessible to multiple users, enhancing the customer experience by promptly addressing their interests and concerns.

Sales 96

Sales Artificial Intelligence Communications Marketing 96

Collibra

JULY 13, 2021

Superior customer experience. Your organization can also leverage Data Governance to standardize the management of data assets and improve their quality. . Overseeing data governance and managing metadata are also part of their responsibility. Improving data quality delivers: . Trusted reporting and analytics.

Analytics 59

Analytics Customer Experience Metadata Communications 59

ChiefTech

SEPTEMBER 27, 2012

This year, Pleio, a customised version of Elgg developed by the Dutch government , also won an award. Pleio: A social network for Dutch government on Prezi. Incidentally, an award winning Headshift Asia Pacific client that is based on Elgg also presented at Step Two's intranet conference earlier this year (PDF).

Education 76

Education Customer Experience Government IT 76

IBM Big Data Hub

APRIL 4, 2024

This reduces response times and improves customer experience by making service more consistent. BPM also provides agents with access to a centralized knowledge base and customer history, enabling them to resolve inquiries more efficiently and effectively.

Compliance 60

Compliance Mining Risk Marketing 60