Remove Customer Experience Remove Digital transformation Remove Energy and Utilities Remove Retail
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The challenge ahead for water retailers

CGI

The challenge ahead for water retailers. The market is operating well now because customers are switching. Before we all breathe a collective sigh of relief, let’s take a quick look at other markets to get a glimpse of what my lay in store for retailers in this market. premanath.puch…. Thu, 12/07/2017 - 15:43.

Retail 40
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Utilities Digital Journey Insights (Part 2): Unlocking executive priorities for innovation

CGI

Utilities Digital Journey Insights (Part 2): Unlocking executive priorities for innovation. This series of blog posts builds on the 2018 CGI Client Global Insights, providing insights into how utilities are making progress toward digital transformation. we shared insights behind the challenges to scale digital.

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Is customer engagement the answer to the ‘existential threat’ facing Utility companies?

OpenText Information Management

Enhanced customer engagement was shown to be the top outcome that UK Utility companies looked for from their digital transformation initiatives. That’s according to research that has just been completed by Utility Week and OpenText™. appeared first on OpenText Blogs.

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Digital-born firms from telecoms are key drivers of the transformation of the energy system

CGI

Digital-born firms from telecoms are key drivers of the transformation of the energy system. Consumers are becoming increasingly aware of the value digital technologies bring to their lives. These industries are setting the pace for digital transformation. Fri, 11/11/2016 - 02:10.

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INSIGHTS from SENTINEL

Thales Cloud Protection & Licensing

Because the model requires you to interact with your customers regularly to discuss renewals, usage, and other metrics, you can become a trusted adviser who solves your customers’ problems, not just another company trying to sell them a product. Equipped with is foresight, you can lead a smoother, more effective digital transformation.

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Utilities Digital Journey Insights (Part 3): Data, the new “digital capital” - Going beyond the hype of advanced analytics and AI

CGI

Utilities Digital Journey Insights (Part 3): Data, the new “digital capital” - Going beyond the hype of advanced analytics and AI. This series of blog posts builds on the 2018 CGI Client Global Insights, providing insights into how utilities are making progress toward digital transformation.

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Infosource Global Capture & IDP Vertical Market Analysis 2022-2023 Update

Info Source

At the same time the digital divide continues to widen, leaving geographies in less wealthy emerging markets, and in particular in rural areas further behind. We expect this sector to be at the forefront of embracing Advanced AI technologies to further enhance customer facing processes with a strong focus on Customer Experience.