IBM Big Data Hub

JANUARY 15, 2024

It will also create smarter chatbots that can tackle simple questions, which will improve the customer experience while freeing up customer service reps to take on larger-order problems. Financial services providers increased their usage of APIs to be able to tap into greater ecosystems and connect with more partners.

Digital transformation 78

Digital transformation Customer Experience Artificial Intelligence IoT 78

IBM Big Data Hub

FEBRUARY 14, 2024

There’s no need to make customers wait for the answers to frequently asked questions (FAQs) or to take the next step to purchase. And digital customer service agents can boost customer satisfaction by offering advice and guidance to customer service agents.

Artificial Intelligence 88

Artificial Intelligence Retail Unstructured data Insurance 88

IBM Big Data Hub

FEBRUARY 23, 2024

It signifies a shift in human-digital interaction, offering enterprises innovative ways to engage with their audience, optimize operations, and further personalize their customer experience. This improves the shopping experience and positively influences customer engagement, retention and conversion rates.

Analytics 106

Analytics Artificial Intelligence Marketing Education 106

eDiscovery Daily

OCTOBER 21, 2019

The EDRM has been a household name in the e-discovery and legal technology industry for 15 years. It has provided a framework for the development of software and services. e-Discovery Disasters and How to Avoid Them: Don’t Let This Happen to You. How can you prevent your role from being replaced by the cheapest of labor?

e-Discovery 45

e-Discovery e-Delivery GDPR Education 45