IBM Big Data Hub

AUGUST 2, 2023

As chatbots start leveraging today’s powerful technologies such as generative AI, natural language processing (NLP), intelligent document understanding, speech recognition, speech synthesis and more, they offer even more convenient and fulfilling outcomes. 
 How do customer service chatbots work?

Customer Experience 54

Customer Experience Artificial Intelligence Retail Marketing 54

Collibra

SEPTEMBER 16, 2022

The importance of high-quality data is documented throughout the top verticals and is especially significant with the recent pandemic. Superior customer experience. Documenting the progress, actions, and results further adds to the organizational knowledge base for powering future initiatives. Higher ROI.

Customer Experience 80

Customer Experience Data collection Analytics Communications 80

IBM Big Data Hub

DECEMBER 5, 2023

Enhancing the customer experience through customer service is among the most important disciplines for any organization for one simple reason: without customers, organizations would fail overnight. Today, customers are more likely to switch to different products or cancel a membership than any other time in recent memory.

Customer Experience 67

Customer Experience Artificial Intelligence Communications Digital transformation 67

Collibra

JULY 13, 2021

The importance of high-quality data is documented throughout the top verticals and is especially significant with the recent pandemic. Superior customer experience. Documenting the progress, actions, and results further adds to the organizational knowledge base for powering future initiatives. Better ROI.

Analytics 59

Analytics Customer Experience Metadata Communications 59

OneHub

JANUARY 29, 2021

Customers have more choices than ever before, and competition among brands is fierce. To stand out, companies need to provide an excellent customer experience in addition to a great product or service. A Client Portal is an effective way to create this experience.

Customer Experience 52

Customer Experience Access Communications Marketing 52

ChiefTech

SEPTEMBER 27, 2012

Perhaps challenging the myth that social is all about water cooler discussion, they use Socialtext for both collaboration and document management. Incidentally, the NSW Department of Education is also a Socialtext customer (see below). I2012 decinsight from Karina Smith.

Education 76

Education Customer Experience Government IT 76

ARMA International

SEPTEMBER 22, 2021

This “anytime, anywhere” aspect is possible by merging traditional RIM practices of document and records lifecycle management and DT, but with a focus on how to “package” the content to deliver a product or service. The farmer can use AI to evaluate the results and then, based on data, decide to repeat or modify the process.

Digital transformation 52

Digital transformation Content services IT e-Discovery 52