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How to Secure Wins and Motivate People – Records Management as Customer Service

The Texas Record

All these questions loom large in the pursuit of creating, growing, and maintaining a records management program. Everything you learned about working with people and providing customer service can be gleaned and applied to your records management responsibilities. “Why won’t they let go (of their records)?

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State of the Global Capture & IDP Market

Info Source

Business inputs have increasingly shifted from paper to a variety of digital sources arriving via a broad range of communication channels including email, fax, smart devices, and social media. In 2021 Federal / National Government investments continued to stall based on their focus on compensation for the pandemic.

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Infosource Global Capture & IDP Vertical Market Analysis 2022-2023 Update

Info Source

The lack of Telecoms infrastructure and digital skill development presents a hurdle; however, where investments by local government or overarching organisations close the gap, they will enable in particular economies with young populations. For example, organisations in the Legal and Retail sector may see impressive ROIs.